Sales Support Specialist: Export/Import & Customer Care

T2W Sdn Bhd; Ulu Tiram; On-site; MYR 28,000 - 50,000; Full time

Job summary

T2W SDN BHD seeks a proactive Sales Support professional to handle documentation, respond to customer inquiries across channels, and process orders and returns. You will coordinate with warehouse and logistics teams, maintain records, and support daily sales and administrative tasks.

The ideal candidate has a Diploma or higher in business/commerce, 1–3 years in related roles, strong communication skills, and proficiency in MS Office.

Qualifications

• SPM or Diploma or higher in Business Administration, Sales, Logistics or related field.
• 1–3 years in sales support, sales administration, customer service, logistics administration, or related role; fresh graduates welcome.
• Strong communication, interpersonal and time-management skills.
• Good command of English and Bahasa Malaysia; Chinese language is a plus.
• Proficient in MS Office applications.

Responsibilities

• Handle and process customer and sales invoices/documents; prepare, verify and maintain records; amend invoices as needed.
• Respond to customer enquiries via phone, email, WhatsApp, online chat and e-commerce platforms (Shopee, Lazada, TikTok).
• Process customer orders, returns and exchanges accurately and efficiently.
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery.
• Handle customer feedback and after-sales support, including after-hours service.
• Maintain accurate customer records and transactional documentation.
• Support daily sales, administrative and operational tasks; perform other duties as assigned.

Skills

Good communication

Time management

Multilingual (English, Bahasa Malaysia

Microsoft Office

Education

Diploma or higher in Business Admin/Sales/Logistics

Tools

Microsoft Office

Job description

T2W SDN BHD seeks a proactive Sales Support professional to handle documentation, respond to customer inquiries across channels, and process orders and returns. You will coordinate with warehouse and logistics teams, maintain records, and support daily sales and administrative tasks.

The ideal candidate has a Diploma or higher in business/commerce, 1–3 years in related roles, strong communication skills, and proficiency in MS Office.