Sales Support Coordinator

INTRETECH (MALAYSIA) SDN. BHD. 盈趣科技（马来西亚）有限公司; Kulai; On-site; MYR 28,000 - 50,000; Full time

Job summary

INTRETECH (MALAYSIA) Sdn. Bhd. is seeking a Sales Support Coordinator in Kulai, Johor. The role focuses on handling customer inquiries, coordinating requirements, and ensuring accurate order processing and delivery planning.

You will manage forecasts, POs, and collaborate with production, quality control, and logistics to ensure timely shipments. A Diploma or equivalent is required, with a Bachelor's degree preferred in Business Administration or related fields.

Qualifications

• 1–2 years in customer service experience.
• Experience with order processing, ERP and CRM systems.
• Diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Serve as second contact for customer inquiries and coordinate on requirements.
• Manage customer orders, forecasts, and POs; monitor weekly variances.
• Monitor deliveries, report shipment status, and liaise with production, QA, logistics.

Skills

Customer service

Communication

Relationship management

Education

Diploma or equivalent

Bachelor's degree in Business Administration/Communications

Tools

ERP

CRM systems

Job description

Serve as second point of contact for customer inquiries and coordinate on the requirements' fulfillment.

Maintain a positive and professional relationship with customers through effective communication.

2.Customer Orders Management:

Processing customer forecast, risk buy, Purchase Orders and make weekly comparison to review gap variance. Variance report required release to higher level and trigger discussion with customer if required.

Ensure detail and updated forecast, risk buy & POs are entered into the system correctly and all relevant information is captured. Overdue detail required to coordinate with customer and ensure revise to update version at weekly basic.

3.Delivery Management:

Provide customer orders/delivery report to higher level. Daily monitor shipment achievement status and report to higher level if foreseen any shipment failure risk.

Coordinate with internal departments such as production, quality control, production planner, supply chain and logistics relate to customer shipment plan.

Education:

Diploma or equivalent required. Bachelor's degree in Business Administration, Communications, or a related field preferred

Experience:

Minimum of 1-2 years of customer service experience, preferably in a manufacturing or electronics environment. Experience with order processing, ERP, and CRM systems is a plus.

Intretech (Malaysia) Sdn. Bhd., established in 2016, is a subsidiary of Intretech Inc. (Xiamen, China), a global leader in smart manufacturing. We specialize in the assembly of electrical and electronic products, including SMT processes, and serve as a trusted contract manufacturer for clients in the U.S. and Europe.

Our capabilities also extend to medical device manufacturing. Backed by our unique UDM model, advanced technology, and quality systems, we deliver end-to-end solutions from R&D to mass production. "Intretech - Make Life Interesting" reflects our mission to innovate, inspire, and connect with the world.

Join us to shape the future of intelligent manufacturing.

Intretech (Malaysia) Sdn. Bhd., established in 2016, is a subsidiary of Intretech Inc. (Xiamen, China), a global leader in smart manufacturing. We specialize in the assembly of electrical and electronic products, including SMT processes, and serve as a trusted contract manufacturer for clients in the U.S. and Europe.

Our capabilities also extend to medical device manufacturing. Backed by our unique UDM model, advanced technology, and quality systems, we deliver end-to-end solutions from R&D to mass production. "Intretech - Make Life Interesting" reflects our mission to innovate, inspire, and connect with the world.

Join us to shape the future of intelligent manufacturing.

What can I earn as a Sales Support Coordinator