Sales Support

RAPHA MEDICAL SDN. BHD.; Kuching; On-site; MYR 27,000 - 45,000; Full time

Job summary

Rapha Medical Sdn. Bhd. is seeking a capable Sales Admin/Operations support professional to provide essential support across customer service, sales and marketing, and group services.

The role includes preparing purchase orders, quotations, sales orders, invoices, and other sales documents, as well as generating client quotes and contracts. You will support operations for customers, respond to inquiries, and interact with management and colleagues.

Qualifications

• Diploma/Advanced Diploma or related field is required.
• Strong leadership and time management skills are essential.
• Excellent problem solving, communication and interpersonal abilities.
• Proficiency with MS Office and MS Excel.
• Bilingual in Bahasa Malaysia and English.

Responsibilities

• Provide key support in customer support services, sales and marketing and group services.
• Prepare purchase orders, quotations, sales orders, invoices and other sales documents.
• Generate and follow up on standard client quotes, purchaser orders and contracts.
• Provide operation support to customers.
• Correspond with customers’ enquiries in a professional manner.
• Interact with all levels of management, staff and business associates.
• Handle complaints calmly and provide appropriate solutions; follow up for resolution.
• Keep track of stock and conduct regular stock takes.
• Develop positive relationships and effective communication across functions.
• Provide clinical applications and operation support to customers.
• Undertake other duties as required by the company.

Skills

Leadership

Time management

Problem solving

Interpersonal skills

Verbal and written communication

Multitasking

Planning

Education

Diploma/Advanced Diploma

Tools

MS Office

MS Excel

Job description

Provide key support in customer support services, sales and marketing and group services

Prepare purchase orders, quotations, sales orders, invoices, and other sales documents.

Generate and follow up on standard client quotes, purchaser orders and contract

Provide operation support to customers

Assist to correspond to customers’ enquiries

Interact professionally with all levels of management, staff and business associates

To handle complaints with calmness, provide appropriate solutions & alternatives within the time limits and do follow up to ensure resolution.

To keep track on stock and conduct regular stock take

Develop positive relationships and effective lines of communication with all functions.

Provide clinical applications & operation support to customers

To undertakes other important duties and entrusted responsibilities that may arise due to contingencies of work when required by the company

Requirements

Candidate must possess at least a Diploma, Advanced/Higher Diploma, or a related field.

Exceptional leadership and time, task, and resource management skills.

Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

Proficiency with computers, especially MS Office and MS Excel.

Good command of language (both spoken & written) in Bahasa Malaysia and English

Able to do multitask and to work well under pressure.

Ability to plan and keep track of multiple projects and deadlines.

Willingness to continue building skills through educational opportunities

At least 2 year(s) of working experience in the related field is required for this position

Preferably executive with experience in Sales Administrative/Support or equivalent

Rapha Medical is an integrated medical device solutions provider that is based in Malaysia. Rapha Medical works together with various multinational healthcare corporations and aims to provide effective healthcare solutions. We are involved in the sales, distribution, logistics and marketing of healthcare products in Malaysia.

Rapha Medical has sales and distribution coverage throughout Malaysia. Among the areas that Rapha Medical is able to cover are Cardiovascular Health, Respiratory Care, Gastrointestinal Health, Paediatrics, Intensive Care, Rehabilitation, General Medicine, Surgery, Diagnostic Imaging, Infection Control, CSSD, Orthopaedics, Radiology, Obstetrics and Gynaecology.

Rapha Medical is an integrated medical device solutions provider that is based in Malaysia. Rapha Medical works together with various multinational healthcare corporations and aims to provide effective healthcare solutions. We are involved in the sales, distribution, logistics and marketing of healthcare products in Malaysia.

Rapha Medical has sales and distribution coverage throughout Malaysia. Among the areas that Rapha Medical is able to cover are Cardiovascular Health, Respiratory Care, Gastrointestinal Health, Paediatrics, Intensive Care, Rehabilitation, General Medicine, Surgery, Diagnostic Imaging, Infection Control, CSSD, Orthopaedics, Radiology, Obstetrics and Gynaecology.