Sales Representative - CRM, Penang

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (19710100054); Penang; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

Novartis Corporation (Malaysia) Sdn. Bhd. seeks a Sales Representative, CRM to drive customer engagement and sales in Penang. You will act as the face of the customer experience approach, building trusted relationships with healthcare professionals and delivering meaningful value to customers and patients.

You will collaborate with teams to shape engagement strategies, leverage data insights, and address unmet needs in healthcare while maintaining compliant and ethical standards across channels.

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in pharmaceutical/healthcare industry.
• Strong sales & customer engagement capabilities.
• Ability to communicate scientific/clinical information to healthcare professionals.
• Strong planning, prioritization & territory management skills.
• Commitment to compliance and delivering high-quality execution.

Responsibilities

• Drive sales growth by developing and executing territory and account plans.
• Personalize engagement journeys for healthcare professionals using data and insights.
• Build long-term partnerships with healthcare professionals to improve outcomes.
• Deliver customer-centric experiences by listening to needs across channels.
• Use data sources to prioritize and adapt interaction plans.
• Share customer insights with internal stakeholders for content decisions.
• Collaborate with cross-functional teams to address unmet needs in care.

Skills

Sales & engagement

Communication of scientific info

Territory planning & management

Compliance & integrity

Education

University degree in Life Sciences, Pharmacy or Science related

Job description

Job Description

Sales Representative, CRM

Location : Penang #LI-Hybrid

As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner. This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

Major accountabilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.
• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.

Requirements

• University degree in Life Sciences, Pharmacy or Science related
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities
• Ability to communicate scientific and clinical information effectively to healthcare professionals
• Strong planning, prioritization, and territory management skills
• Commitment to compliance, integrity, and delivering high-quality execution

Desired Skills

• Account Management
• Commercial Excellence
• Communication
• Compliance (Inactive)
• Conflict Management
• Cross-Functional Work
• Customer Insights
• Ethics
• Healthcare Industry
• Influencing Skills
• Negotiation
• Sales
• Technical Skills (Inactive)

Company Culture

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

Scam Prevention Notice

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Data Transfer Notice

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