Sales Representative - CRM, Penang

Novartis; Penang; Hybrid; MYR 45,000 - 75,000; Full time

Job summary

Novartis in Penang is seeking a Sales Representative, CRM to drive customer engagement and grow pharmaceutical sales. You will represent our customer experience approach to healthcare professionals, building trusted relationships and delivering value to patients in a compliant, ethical manner.

In this hybrid role, you will develop territory plans, personalize engagement journeys, leverage data insights, and collaborate with cross-functional teams to address unmet needs in healthcare while

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information effectively to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high-quality execution.

Responsibilities

• Drive competitive sales growth with territory, account, and customer engagement plans.
• Personalize engagement journeys for target healthcare professionals using insights and channels.
• Build long-term partnerships with healthcare professionals to improve outcomes.
• Deliver memorable customer-centric experiences by understanding customer needs.
• Use data sources to prioritize and adapt customer interaction plans.
• Share customer insights with internal stakeholders for content development.
• Collaborate with cross-functional teams to address unmet customer and patient needs.

Skills

Sales

Customer Engagement

Communication

Negotiation

Territory Management

Education

Bachelor's degree in Life Sciences or Pharmacy or Science related

Job description

Job Description Summary

Sales Representative, CRM

Location : Penang

#LI-Hybrid

As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

Job Description

Major accountabilities:

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.
• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

Requirements:

• University degree in Life Sciences, Pharmacy or Science related
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities
• Ability to communicate scientific and clinical information effectively to healthcare professionals
• Strong planning, prioritization, and territory management skills
• Commitment to compliance, integrity, and delivering high-quality execution

Skills Desired

Account Management, Commercial Excellence, Communication, Compliance (Inactive), Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills (Inactive)