Sales Representative - CRM, Penang

Novartis Malaysia; George Town; On-site; MYR 40,000 - 70,000; Full time

Job summary

Novartis Malaysia in Penang is seeking a Sales Representative, CRM to drive customer engagement and grow pharmaceutical sales. You will act as the face of our customer experience, building trusted relationships with healthcare professionals and delivering value to customers and patients.

The role emphasizes data‑driven engagement, collaboration across teams and compliant, ethical execution. You will personalize engagement journeys, prioritize plans with data, and share insights to shape content

Qualifications

• Requires university degree in Life Sciences, Pharmacy or related field.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information effectively to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high‑quality execution.

Responsibilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals using data, content, and channels.
• Build long‑term, trusted partnerships with healthcare professionals to support improved outcomes for customers and patients.
• Deliver memorable, customer‑centric experiences by listening to customer needs and understanding the healthcare environment.
• Use data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support content and campaign development.
• Collaborate compliantly with cross‑functional teams to address unmet customer and patient needs.

Skills

Sales

Customer engagement

Territory management

Communication of scientific info

Education

Bachelor's degree in Life Sciences/Pharmacy

Job description

Summary

Sales Representative, CRM

Location : Penang

As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role is ideal for a commercially driven professional who is passionate about creating customer‑centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

About The Role

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.
• Build long‑term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.
• Deliver memorable, customer‑centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.
• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.
• Collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs.

Requirements

• University degree in Life Sciences, Pharmacy or Science related
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities
• Ability to communicate scientific and clinical information effectively to healthcare professionals
• Strong planning, prioritization, and territory management skills
• Commitment to compliance, integrity, and delivering high‑quality execution

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB)