Process Executive

Infosys (Malaysia) Sdn. Bhd.; Selangor; On-site; MYR 33,000 - 58,000; Full time

Job summary

Infosys Malaysia Sdn Bhd, a global business and technology consultancy, seeks a Sales Support professional to assist in generating quotes and consolidating data for quote requests. You will handle overseas requests, follow up to meet SLA, and manage disputes with a professional, client-focused approach.

With 2+ years in IT sales support, you will work to maintain strong vendor relationships, support order submissions, and mentor new joiners while ensuring accurate QA processes and ongoing

Qualifications

• Diploma or degree in Business or related field.
• 2+ years in Sales Support role in IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• Good understanding of Sales/buying cycle and ability to handle dispute case.
• Meticulous and Detailed in numbers.

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround time; may involve pricing knowledge.
• Responsible for information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other offices.
• Frequent follow up calls to achieve client request closure within SLA.
• Process and follow-up on dispute cases or open issues within SLA.
• Deal with external and internal queries professionally; maintain stakeholder relationships.
• Establish and maintain good relationships with decision-makers and stakeholders.
• Responsible for QA process.
• Provide mentorship and guidance to new joiners.
• Assist in order submission if required.
• Any other duties assigned by management.

Skills

English proficiency

Mathematics

Problem-solving

Attention to detail

Communication

Education

Diploma or degree in Business

Tools

Excel

Microsoft Outlook

Job description

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.

Infosys Malaysia Sdn Bhd, popularly known as Infosys Malaysia, is a global business and technology consultancy and a subsidiary of Bangalore-based Infosys Technologies Ltd. (NASDAQ: INFY). Working with us provides you access to our pool of exceptionally high quality engineering talent. Infosys Malaysia can also help you reduce operational risk by diversifying your operations away from just one country. Malaysia BPO center is located in Petaling Jaya; the vision is to become a one-stop shop supporting multiple languages and processes to complement our delivery centers.

Infosys Malaysia Sdn Bhd, popularly known as Infosys Malaysia, is a global business and technology consultancy and a subsidiary of Bangalore-based Infosys Technologies Ltd. (NASDAQ: INFY). Working with us provides you access to our pool of exceptionally high quality engineering talent. Infosys Malaysia can also help you reduce operational risk by diversifying your operations away from just one country. Malaysia BPO center is located in Petaling Jaya; the vision is to become a one-stop shop supporting multiple languages and processes to complement our delivery centers.