Sales & Procurement Manager

Private Advertiser; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Private Advertiser seeks an experienced professional to own and grow key customer accounts in the tires/auto aftermarket sector. You will develop plans to retain and expand business, understand client needs, and deliver professional after-sales support while coordinating purchasing and stock management with internal teams.

Travel for customer visits may be required; strong relationship management and negotiation skills are essential to optimize margins and cash flow.

Qualifications

• 5-10 years of relevant experience in tires and/or automotive aftermarket or distribution.
• Willing to travel for customer visits and occasional outstation work.

Responsibilities

• Manage and strengthen relationships with existing customer accounts
• Identify and develop new customer accounts and business opportunities
• Understand customer requirements and provide professional after-sales service
• Handle customer enquiries, complaints and product-related issues
• Follow up on outstanding payments and coordinate with Accounts for timely collection
• Monitor customer purchasing patterns and identify opportunities for additional sales
• Conduct customer visits and travel outstation when required
• Monitor sales trends, stock movement and inventory levels
• Coordinate with Management and Accounts to determine stock levels and purchasing requirements
• Negotiate with overseas suppliers on pricing, availability, lead time and supply requirements
• Monitor purchase orders and follow up on shipment and delivery schedules
• Identify potential supply issues and minimise stock shortages or excess inventory
• Handle defective products and supplier-related issues
• Follow up on warranty claims, replacement goods, credit notes and other supplier claims

Skills

Account management

Sales development

Negotiation

CRM

Inventory planning

Supplier management

Job description

This role involves taking ownership of existing customer accounts and building strong, long-term business relationships. You will develop strategies to retain, grow and increase sales from existing customers, understand customer requirements, and provide professional after-sales service. The position also encompasses purchasing and supply management responsibilities, including monitoring sales trends, stock movement and inventory levels to ensure sufficient stock availability.

Key responsibilities

Manage and strengthen relationships with existing customer accounts

Identify and develop new customer accounts and business opportunities

Understand customer requirements and provide professional after-sales service

Handle customer enquiries, complaints and product-related issues

Follow up on outstanding payments and work closely with the Accounts team to ensure timely collection

Monitor customer purchasing patterns and identify opportunities for additional sales

Conduct customer visits and travel outstation when required

Monitor sales trends, stock movement and inventory levels to ensure sufficient stock availability

Work closely with Management and Accounts to determineappropriate stock levels and purchasing requirements

Consider sales forecasts, inventory turnover, working capital and available financing when planning purchases

Coordinate and negotiate with overseas suppliers on pricing, product availability, lead time and supply requirements

Monitor purchase orders and follow up closely on shipment and delivery schedules

Identify potential supply issues and work with Management to minimise stock shortages or excessive inventory

Handle defective products and supplier-related issues

Follow up onwarranty claims, replacement goods, credit notes and other supplier claims until resolution

About you

5-10 years of relevant experience, preferably in tires and/or automotive aftermarket or distribution

Willing to travel for customer visits and occasional outstation work

Strong understanding of customer relationship management and sales development

Experience in purchasing, inventory planning and supplier management

Experience dealing with overseas suppliers will be a strong advantage

Able to negotiate pricing, supply terms and product-related claims

Good understanding of commercial considerations such as sales margin, stock turnover, credit terms and cash flow

Strong follow-up and organizational skills

Good communication and negotiation skills

Mandarin / Chinese dialect speaking ability is an advantage, particularly when dealing with customers or suppliers