Sales Operations Specialist (Staff level)

Lumileds; Bayan Lepas; Presencial; MYR 180 000 - 280 000; Tempo integral

Resumo da oferta

Lumileds in Penang, Malaysia seeks a highly skilled Sales Operations Specialist to partner with global sales leadership. You will deliver advanced analytics, build dashboards, ensure data integrity in CRM, and leverage AI to optimize forecasting and reporting.

Cross-functional collaboration across finance, marketing and IT is required. The role emphasizes configuring Salesforce, managing user access, and driving process improvements to boost productivity and revenue.

Qualificações

• Bachelor’s degree in business, finance, data analytics or related field.
• 7–9 years of experience in sales operations, business analysis or commercial project management.
• Advanced proficiency in Excel, Power BI and other analytics tools.
• Hands-on experience with AI and Co-Pilot technologies in a sales environment.
• CRM systems expertise, including Salesforce (SFDC).
• Strong forecasting and demand planning knowledge.
• Excellent analytical and problem-solving skills with attention to detail.
• Outstanding communication and collaboration across global teams.

Responsabilidades

• Analyze sales performance metrics (revenue, conversion rates, pipeline velocity) using advanced Excel and Power BI.
• Develop and maintain dashboards and reports for executive reviews and planning.
• Monitor data accuracy and integrity across Salesforce and other CRM tools.
• Utilize AI-driven tools and Co-Pilot features to automate reporting and forecasting.
• Recommend and deploy AI-enabled functionalities to improve productivity and digital tools adoption.
• Configure Salesforce to meet evolving business requirements and manage roles/permissions.
• Create and maintain reports and dashboards for sales and executive teams.
• Collaborate with finance, marketing and IT on data, tools and initiatives.

Conhecimentos

Excel

Power BI

AI & Co-Pilot in sales

Salesforce CRM

Forecasting & Demand Planning

Analytical thinking

Cross-functional collaboration

Communication

Formação académica

Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field

Ferramentas

Salesforce

Descrição da oferta de emprego

Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential. Our approximately 3,300 employees operate in over 15 countries to partner with our customers to deliver solutions for lighting, safety, and well-being.

The Lumileds environment is fast-paced, cutting-edge, intelligent and fun! We are looking for exceptional talent to join our team! To learn more, visit lumileds.com.

Position Summary:

We are seeking a detail-oriented and analytical Sales Operations Specialist to join our global Sales Operations team. This role will serve as a strategic partner to sales leadership, providing advanced analytics using Excel and Power BI, leveraging AI and Co-Pilot technologies, optimizing sales processes, and supporting forecasting and demand planning initiatives. The ideal candidate will have deep expertise in Power BI, CRM systems (including Salesforce), data analytics, and cross-functional collaboration

Primary Responsibilities:

• Analyze sales performance metrics (revenue, conversion rates, pipeline velocity, etc.) using advanced Excel and Power BI techniques to identify trends and opportunities.
• Develop and maintain dashboards and reports for executive reviews, weekly revenue calls, and strategic planning.
• Monitor data accuracy and integrity across Salesforce and other CRM tools.
• Utilize AI-driven tools and Co-Pilot features to automate reporting, enhance forecasting accuracy, and streamline sales operations and business processes.
• Recommend, support the development of, and help deploy new AI-enabled functionalities within the commercial organization to improve productivity, decision-making, and adoption of digital sales tools.
• Configure and customize Salesforce to meet evolving business requirements.
• Manage user roles, profiles, permissions, and security settings.
• Monitor data accuracy and perform regular data cleansing.
• Create and maintain reports and dashboards for sales and executive teams.

Process Optimization

• Identify bottlenecks and inefficiencies in sales operations workflows.
• Recommend and implement process improvements to enhance productivity and revenue generation.
• Support automation initiatives and system enhancements (e.g., Power BI, Excel, Salesforce).
• Maintain and improve CRM workflows, training materials, and documentation.
• Assist in onboarding new sales team members and ensure alignment with sales processes and tools.
• Coordinate sales incentive target settings and compensation tracking.

Cross-Functional Collaboration

• Act as a liaison between sales, finance, marketing, and IT to ensure alignment on data, tools, and strategic initiatives.
• Participate in strategic projects including dashboard development, pricing analysis, and partner enablement.

Secondary Responsibilities:

Forecasting & Demand Planning

• Support end-to-end sales forecasting processes including consensus forecast, STP, and AOP cycles.
• Collaborate with finance, supply chain, and product marketing to reconcile forecasts and align strategic demand plans.

Price Book Development and Maintenance

• Create and maintain regional price books in alignment with corporate pricing strategy.
• Update pricing data regularly to reflect market changes, product updates, and promotional campaigns.
• Collaborate with sales and finance teams to ensure pricing accuracy and consistency across systems.
• Monitor pricing compliance and support audits and reporting requirements.

What You Will Bring (Required Qualifications):

• Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field.
• 7–9 years of experience in sales operations, business analysis, or commercial project management.
• Advanced proficiency in Excel, Power BI, and other analytics tools.
• Hands-on experience with AI and Co-Pilot technologies in a sales environment.
• Proficiency in CRM systems, including Salesforce (SFDC).
• Strong knowledge of forecasting and demand planning methodologies.
• Excellent analytical and problem-solving skills with attention to detail.
• Outstanding communication and collaboration abilities across global teams.
• Experience in automotive or general illumination industries is a plus.
• Technology-oriented outlook—eager to develop and apply AI and CRM solutions to enhance business performance.

Preferred Attributes:

• Experience with global demand planning and forecasting.
• Familiarity with Incoterm impacts on revenue recognition.
• Ability to manage multiple projects and meet tight deadlines.
• Strategic & analytical mindset with a strong drive to enable data-informed decisions and continuous improvement.

Lumileds is an Equal Employment Opportunity Employer