Sales Operations Specialist

CTC Global Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

CTC Global Sdn Bhd is seeking a Sales Administration professional in Selangor to provide daily support to the Sales team, manage orders, monitor deliveries, and track ETA with suppliers. You will work closely with Account Managers to ensure timely responses and accurate records.

Your role includes maintaining sales records, preparing reports, and ensuring data accuracy across systems. Diploma in Business Administration and 2 years in sales support are preferred, with strong Excel/Word and

Qualifications

• Diploma in Business Administration or related discipline.
• Minimum 2 years of experience in sales administration or sales support.
• Strong proficiency in Excel and Word; good written and verbal communication; high accuracy and customer focus.

Responsibilities

• Provide day-to-day support to the Sales team with sales support information and materials, including order numbers, delivery status, and ETA from suppliers.
• Coordinate with internal departments to ensure timely and accurate delivery to customers.
• Monitor delivery status and proactively communicate updates to customers and the sales team.

Skills

Excel

Word

Interpersonal skills

Communication

Education

Diploma in Business Administration

Job description

Provide day-to-day support to the Sales team; support the Sales team with sales support information and materials, including sales order numbers, delivery status, and estimated time of arrival (ETA) from suppliers.

Coordinate with internal departments to ensure timely and accurate delivery to the customers

Monitor delivery status and proactively communicate updates to customers and the sales team

Work closely with Account Managers to track and follow up on customers’ multi-year contracts and customer commitments.

Reporting and Data Management

Maintain accurate sales records as the basis for management reporting.

Prepare regular reports on sales performance, including sales by account manager, product line, and customer.

Ensure data accuracy and consistency across sales records and reports.

Education and Experience

Qualifications: Minimum a Diploma in Business Administration or a related discipline.

Relevant Industry Experience: Minimum 2 years of experience in sales administration or sales support roles.

Professional & Technical Expertise

• Strong proficiency in Microsoft Excel and Word.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong interpersonal skills with the ability to work with stakeholders at all levels.
• Good written and verbal communication skills with a high level of accuracy, responsibility, and customer focus with a basic understanding of contracts and commercial terms

Skills

• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective communication and coordination skills and the ability to manage priorities with a strong sense of urgency.
• Proactive, reliable, and service-oriented mindset.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

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