Utility Account Manager – Cloud & Utility

CTC Global Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

CTC Global Sdn Bhd is seeking an Utility Account Manager for Cloud & Utility to own and nurture key customer relationships, driving satisfaction and expanding accounts through regular engagement and needs assessment.

You will coordinate with principals and distributors, manage service delivery with stakeholders, and identify new revenue opportunities while supporting pre-sales and renewal processes in a fast-paced environment.

Qualifications

• Degree in Information Technology or equivalent is required.
• Minimum 5 years of experience in IT solutions, sales, or business management.
• Strong understanding of consumption-based IT solutions and cloud services.
• Ability to present and communicate effectively with business decision makers.
• Proven cross-group collaboration skills to progress opportunities through the sales cycle.
• Hands-on experience managing customer issues and initiatives in fast-paced environments.
• Certifications in cloud, utility, or IT solutions are advantageous.
• Excellent written and verbal communication skills.
• Strong business acumen with a customer-centric approach.
• Ability to multitask, adapt to change, and manage high-pressure situations.
• Proficiency in building trust and maintaining long-term customer relationships.
• Desire to work with the latest technologies and act as a customer advocate

Responsibilities

• Own and nurture the operational relationship with assigned customers, ensuring excellent satisfaction.
• Develop and grow customer accounts through regular engagement, reviews, and needs assessment.
• Conduct support planning and review meetings with customers (and principals, when applicable).
• Ensure ongoing customer alignment by understanding the IT environment end-to-end.
• Monitor, track, and report on utility resources usage, including forecasts and capacity planning.
• Coordinate hardware procurement, upgrades, and decommissioning/return of assets upon contract expiry.
• Maintain complete and updated inventory records of customer assets.
• Ensure actual delivery meets defined SOWs and SLAs.
• Engage regularly with principals to align their products, solutions, and services focus within accounts.
• Manage ongoing engagement with distributors for product procurement, service provision, and usage billing.
• Ensure timely acknowledgement of usage charges or delivery orders for prompt billing.
• Identify customer needs for additional services that drive new revenue opportunities.
• Contribute to the development of pricing models, proposals, and operational best practices.
• Prepare quotations and proposals for utility services and present to customers when required.
• Support reporting manager and sub-tower leadership in achieving financial targets.
• Work closely with Project and Service Delivery teams to ensure timely delivery according to proposals.
• Provide input during pre-sales, post-sales, and renewal processes to enhance customer outcomes.
• Collaborate across internal account teams (Sales, Pre-Sales, and Service Delivery) and principals.
• Acquire and maintain technical and commercial certifications on identified principal technologies and solutions.
• Stay updated on industry and market trends to maintain operational and technical expertise.
• Continuously develop technical and soft skill sets to enhance role effectiveness.

Skills

Communication skills

Sales orientation

Customer relationship mgmt

Problem solving

Education

Degree in Information Technology

Job description

Utility Account Manager - Cloud & Utility

Own and nurture the operational relationship with assigned customers, ensuring excellent satisfaction.

Develop and grow customer accounts through regular engagement, reviews, and needs assessment.

Conduct support planning and review meetings with customers (and principals, when applicable).

Ensure ongoing customer alignment by understanding the IT environment end-to-end.

Utility Resource and Capacity Management

• Monitor, track, and report on utility resources usage, including forecasts and capacity planning.
• Coordinate hardware procurement, upgrades, and decommissioning/return of assets upon contract expiry.
• Maintain complete and updated inventory records of customer assets.
• Ensure actual delivery meets defined SOWs and SLAs.

Vendor, Principal and Distributor Engagement

• Engage regularly with principals to align their products, solutions, and services focus within accounts.
• Manage ongoing engagement with distributors for product procurement, service provision, and usage billing.
• Ensure timely acknowledgement of usage charges or delivery orders for prompt billing.

Business Development and Revenue Growth

• Identify customer needs for additional services that drive new revenue opportunities.
• Contribute to the development of pricing models, proposals, and operational best practices.
• Prepare quotations and proposals for utility services and present to customers when required.
• Support reporting manager and sub-tower leadership in achieving financial targets.

Project and Service Delivery Support

• Work closely with Project and Service Delivery teams to ensure timely delivery according to proposals.
• Provide input during pre-sales, post-sales, and renewal processes to enhance customer outcomes.
• Collaborate across internal account teams (Sales, Pre-Sales, and Service Delivery) and principals.

Capability and Professional Development

• Acquire and maintain technical and commercial certifications on identified principal technologies and solutions.
• Stay updated on industry and market trends to maintain operational and technical expertise.
• Continuously develop technical and soft skill sets to enhance role effectiveness.

Education and Experience:

Qualifications: Degree in Information Technology or equivalent.

Relevant Industry Experience:

• Minimum 5 years of experience in IT solutions, sales, or business management.
• Demonstrated ability to probe customer needs and deliver quantifiable business value.
• Strong understanding of consumption-based IT solutions and cloud services.
• Ability to present and communicate effectively with business decisionmakers.
• Proven cross-group collaboration skills to progress opportunities through the sales cycle.
• Hands‑on experience managing customer issues and initiatives in fast paced environments.
• Relevant commercial or technical certifications in cloud, utility, or IT solutions are advantageous.
• Excellent written and verbal communication skills.
• Strong business acumen with customer‑centric approach.
• Ability to multitask, adapt to change, and manage high‑pressure situations.
• Proficiency in building trust and maintaining long‑term customer relationships.
• Desire to work with the latest technologies and act as a customer advocate

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.