Sales Operations (Senior Delivery Solutions APAC)

dlocal; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Flexibility in work style

Fintech industry experience

Referral bonus program

Work From Anywhere

Job summary

dLocal is seeking a Senior Delivery Solutions professional to empower the commercial teams with knowledge, tools, and support to close deals across markets. The role involves operating across Product, IT, Operations, Legal and Country teams to enable market expansion and new feature launches.

The ideal candidate has a strong analytical background, experience in payments/fintech, and a proactive, collaborative mindset. Flexible work arrangements apply and the team collaborates globally.

Qualifications

• 5–8 years of experience in Sales, Account Management, or Operations in Payments/Fintech.
• Strong analytical skills with data-driven decisions.
• Fluent English; Spanish and/or Chinese a plus.
• Technical background in APIs, payments, or systems integration is a plus.

Responsibilities

• Be the go-to person for the commercial team to understand client requirements and design operational flows.
• Determine go-to-market interest.
• Collaborate with Product, IT, Operations, Legal, Compliance and Country Teams to promote expansion and launch features/services.
• Define and provide tools, information and content for the sales team, including pricing tools and calculators.
• Identify and implement improvements to enhance and optimize the sales process.
• Identify new client needs and opportunities and coordinate with Product/Technology/Operations to implement improvements.

Skills

5–8 years exp

Strong analytical skills

AI & automation mindset

Motivated & solutions-oriented

Org & PM skills

Collaborative team player

Excellent communication

Technical background

Tools

Jira

Job description

Why Join dLocal?

dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What’s the opportunity?

We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key.

Preferably in Kuala Lumpur/ Shenzhen/ Shanghai

What will I be doing?

• Be the go-to person for the commercial team to understand (potential) client requirements and support deal structure from an operational perspective, evaluating feasibility and designing the necessary operational flows.

• Determine go-to-market interest.

• Collaborate with Product, IT, Operations, Legal, Compliance and Country Teams to promote expansion to new markets, and launch of new features/ services assisting with demonstrations and presentations.

• Define, standardize and provide tools, information and content for the sales team, including pricing tools and calculators.

• Identify and implement improvements to enhance and optimize the sales process, including designing alternative operational workflows.

• Identify new client needs/ commercial opportunities, prioritize and manage them with different areas of the company (Product, Technology, Operations, etc…) to implement tactical experience improvements or strategic long term solutions including new products and features.

What skills do I need?

• 5–8 years of experience in Sales, Account Management, or Operations within Payments, Fintech, Financial Institutions, or similar industries. Experience in or exposure to emerging markets (APAC, LATAM, MENA, EMEA) is a strong plus.

• Strong analytical skills with hands-on experience working with data to support commercial and operational decisions — including reporting tools, dashboards, or spreadsheet-based analysis. Empathic approach to problem-solving, with a strong capacity for teamwork.

• AI & automation mindset — comfortable leveraging AI tools, LLMs, and automation workflows to improve productivity, output quality, and process efficiency. Able to identify repetitive or manual tasks and proactively find smarter ways to execute them.

• Motivated and solutions-oriented — hands-on approach to complex business situations, with the ability to find alternatives when the answer is NO. Proactive, results-driven, and action-oriented.

• Excellent organizational and project management skills, with sharp attention to detail and the ability to manage multiple workstreams simultaneously. Experience with project tracking tools (e.g. Jira) is a plus. Thrives in fast-changing, unstructured environments and embraces ecosystem evolution.

• Collaborative team player — able to effectively lead a project or team when needed, while also contributing as a strong individual team member. Comfortable working cross-functionally across commercial, operations, legal, regulatory and product teams.

• Outstanding communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels — internal and external. Fluent English is required. Spanish and/or Chinese is a plus.

• Technical background is a plus — whether in APIs, payment processing, or systems integration. Curious, self-starting profile with a positive attitude and a high bar for quality in every deliverable.

What do we offer?

• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Work From Anywhere: Team members can work while traveling for up to 3 months every year.