Payment Operations Asscoiate APAC (Business Continuity)

dLocal; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Work From Anywhere (3 months travel)

Referral bonus program

Fintech industry exposure

Job summary

dLocal in Kuala Lumpur is seeking a proactive Operations professional to serve as the local execution arm of our Global team. You will triage, own, and resolve daily operational incidents across processors, partners, and internal teams, ensuring merchant experience and continuity across time zones.

Key responsibilities include hands-on merchant support, go-live readiness, and root-cause analysis with clear stakeholder updates.

Qualifications

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem including processors, acquirers, APMs, card schemes; strong troubleshooting and root-cause analysis skills.

Responsibilities

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove blockers.
• Provide hands-on merchant support and go-live readiness, including hypercare during launches.
• Act as a key contact for CS/AM for operational enablement and troubleshooting.
• Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

Skills

Payments operations

Incident management

Stakeholder management

Excel/Sheets

Jira

Time-zone adaptability

Multitasking

Education

Bachelor’s degree in Business/Engineering/Economics or related field

Tools

Excel/Sheets

Jira

Job description

Why Join dLocal?

dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What’s the opportunity?

• Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level.
• Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity.
• Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.

What will I be doing?

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, **escalate** issues, and remove technical/business blockers.
• Provide hands‑on merchant support and go‑live readiness (credentials and required tasks), including hypercare during launches.
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
• Perform root‑cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

What skills do I need?

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations). Strong troubleshooting and root‑cause analysis skills; comfortable coordinating across internal teams and external partners.
• Excellent communication and stakeholder management; customer‑centric, calm under pressure, and action‑oriented.
• Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset.
• Ability to operate across time zones and manage multiple priorities with high attention to detail.
• Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).

What do we offer?

• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
• Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Work From Anywhere: Team members can work while traveling for up to 3 months every year.