Sales & Operations Manager

SBG HOLDINGS SDN BHD; Kuala Lumpur; Vor Ort; MYR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Medical

Miscellaneous allowance

Parking

Performance bonus

Allowances

Career advancement

Zusammenfassung

SEMBONIA in Malaysia seeks a Sales & Operations Manager to lead the Sales & Operations function across multiple retail stores. You will drive strategy, oversee store operations, and align teams with corporate goals to boost growth and customer experience.

The role requires 8–10 years in retail operations, with at least 5 years in management, strong leadership, and proficiency in Excel and POS systems. You will travel to outlets and lead performance reviews.

Qualifikationen

• Diploma or Degree in Business Administration, Retail Management, Marketing, or related field.
• 8–10 years in retail operations with 5+ years in a managerial/leadership role.
• Experience managing multiple retail stores and Area Managers.
• Strong track record achieving sales targets and store performance.
• Understanding of retail KPIs, inventory management, and profitability.
• Excellent communication, leadership, and interpersonal skills.
• Fluent in English, Bahasa Malaysia, and Mandarin; proficient with Excel and POS systems.

Aufgaben

• Lead Sales & Operations across multiple stores, aligning with company strategy.
• Develop and implement sales strategies to meet regional targets and KPIs.
• Oversee daily retail operations, audits, and compliance with SOPs.
• Monitor stock availability, inventory turnover, and shrinkage prevention.
• Drive performance reviews, coaching, and development plans for Area Managers.
• Collaborate with cross-functional teams on promotions, store openings, and relocations.
• Ensure exceptional customer experience and cost control while maximizing profitability.

Kenntnisse

Multi-Store Retail Operations

Leadership & People Management

Inventory & Stock Management

Customer Experience Management

Strategic Planning & Execution

Problem Solving & Decision Making

Communication & Stakeholder Management

Coaching & Talent Development

Ausbildung

Diploma or Degree in Business Administration, Retail Management, Marketing, or a related field

Tools

Microsoft Excel

Retail POS & reporting systems

Jobbeschreibung

The Sales & Operations Manager is responsible for providing overall leadership, strategic direction, and performance governance across the Sales & Operations function. The position leads and coordinates multiple departments to ensure that commercial objectives, operational priorities, customer experience, resource utilization, and business growth initiatives are effectively aligned with the Company's overall strategy.

This role will work closely with Area and Regional Manager and cross-functional teams to achieve sales targets, optimise operational costs, maintain inventory accuracy, deliver excellent customer experiences, and ensure consistent compliance with company standards. The candidate should thrive in a fast-paced, multi-store retail environment and demonstrate a strong commitment to continuous improvement and leadership.

Key Responsibilities

1. Sales & Marketing Strategy and Commercial Performance

Develop and implement sales strategies, business plans, and initiatives to achieve company-wide and regional sales targets.

Conduct market analysis to identify trends, customer behaviour, competitor activities, and potential business opportunities for growth.

Set clear sales targets and KPIs for assigned stores, monitor performance against business objectives, analyse sales and financial results, and recommend corrective actions where required.

Track daily, weekly, and monthly sales performance, identifying gaps and implementing strategies to achieve targets.

Collaborate closely with Area Managers to improve key retail performance metrics, including sales conversion, average transaction value, productivity, and customer retention.

Prepare and present business performance reviews and insights to management.

Develop and recommend marketing initiatives, promotional campaigns, and sales strategies to drive revenue growth.

Evaluate the effectiveness of promotional activities and recommend improvements to maximise sales impact.

Identify local market opportunities and recommend targeted initiatives to increase store traffic, customer engagement, and sales performance.

2. Retail Operations Management, Development and Improvement

Oversee the daily operations of assigned retail stores, ensuring operational excellence, consistent service delivery, compliance with company SOPs, policies, standards, and regulatory requirements.

Conduct regular store visits and operational audits to identify gaps, assess performance, and drive improvement opportunities.

Monitor store productivity, manpower requirements, operating costs, and resource utilisation to ensure operational efficiency.

Streamline operational processes and implement continuous improvement initiatives to enhance productivity and profitability.

Ensure timely and accurate execution of promotional campaigns, pricing updates, product launches, visual merchandising standards, and other retail initiatives.

Support new store openings, relocations, renovations, and closures, ensuring smooth execution and business transition.

Collaborate closely with cross-functional departments to resolve operational issues and maintain business continuity.

Lead, supervise, and support Area Managers and retail teams in achieving business and operational objectives.

Conduct performance evaluations and develop structured development plans for direct reports.

Support the recruitment, selection, onboarding, development, and retention of retail employees.

Ensure full compliance across assigned stores with company policies, SOPs, audit requirements, and applicable regulatory standards.

Review and enhance existing processes to improve operational efficiency, productivity, cost effectiveness, and overall profitability.

3. Inventory & Stock Management

Monitor stock availability across stores to minimise stock shortages, excess inventory, and lost sales opportunities.

Ensure monthly and periodic stock takes are conducted accurately and on schedule.

Investigate stock discrepancies and implement corrective and preventive actions.

Monitor inventory turnover and identify slow-moving and ageing stocks.

Ensure proper handling, storage, and display of merchandise in accordance with company standards.

Requirements

Diploma or Degree in Business Administration, Retail Management, Marketing, or a related field.

Minimum 8–10 years of retail operations experience, with at least 5 years in a managerial or leadership position.

Proven experience managing multiple retail stores and Area Managers.

Strong track record in achieving sales targets and improving store performance.

Strong understanding of retail KPIs, sales analysis, inventory management, labour costs, operating expenses, and profitability.

Strong leadership, coaching, people management, and team-building skills.

Excellent analytical, decision-making, and problem-solving abilities.

Excellent communication and interpersonal skills.

Able to communicate effectively in English, Bahasa Malaysia, and Mandarin.

Proficient in Microsoft Office, particularly Microsoft Excel, and familiar with retail POS and reporting systems.

Highly organised, proactive, results-oriented, and able to work independently with minimal supervision.

Strong commercial awareness with the ability to identify market opportunities and translate them into actionable business initiatives.

High level of commitment, integrity, accountability, and initiative.

Comfortable working in a fast-paced and competitive retail environment.

Possess own transport and willing to travel regularly to retail outlets.

Experience in managing store openings, relocations, renovations, and closures will be an advantage.

Multi-Store Retail Operations

Leadership & People Management

Inventory & Stock Management

Customer Experience Management

Strategic Planning & Execution

Problem Solving & Decision Making

Communication & Stakeholder Management

Coaching & Talent Development

Key Performance Indicators (KPIs)

Sales achievement and sales growth

Store profitability and operating cost control

Store KPI achievement

Inventory accuracy and stock loss reduction

Stock availability and inventory turnover

Customer satisfaction and service standards

Labour productivity and manpower efficiency

SOP and operational compliance

Staff retention and development

Successful execution of marketing and promotional activities

New store opening, relocation, and renovation execution

Completion of corrective actions and continuous improvement initiatives

Since established in 1994, SEMBONIA is one of the top rapidly growing brands of leather-wear. It is very much an established brand with all extensive range of products that includes shoes, bags and other leather accessories. With over 88 outlets in 10 countries, the brand offers versatile designs that makes it possible for each individual to create his or her own unique fashion persona.

SEMBONIA - representing the exquisite quality and authenticity of a designer's taste and style from the yesteryears, and to the present.

Perks and benefits Medical Miscellaneous allowance Parking Performance bonus, allowances, career advancement