Store Manager_Kuala Lumpur

Samsonite (Malaysia) Sdn Bhd; Kuala Lumpur; Sur place; MYR 67 000 - 112 000; Plein temps

Résumé du poste

Samsonite Malaysia Sdn Bhd is seeking an experienced Store Manager to lead and develop a premium retail team. You will drive sales, uphold the brand ethos, and ensure a high-quality client experience across stores in Malaysia.

The role requires 5-7 years in fashion/luxury retail leadership, strong people management, and fluency in English, Malay, and Mandarin. You will oversee operations, inventory, and visual standards to deliver exceptional service.

Qualifications

• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Strong leadership, integrity and ability to lead by example.
• Good command of English, Malay and Mandarin.

Responsabilités

• Meet and exceed store sales goals and KPI metrics (Conversion, AUR, UPT, Client Data Capture).
• Lead by example, influence the team, delegate tasks clearly.
• Develop short- and long-term store strategies and manage scheduling, payroll, and stock.

Connaissances

Leadership

Sales

Communication

Team building

Outils

MS Office

Description du poste

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

Description

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Leadership and Initiative:

Lead by example and have an ability to influence team members to complete job duties effectively.

Delegate tasks clearly and effective

Develop both short term and long-term strategies.

Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.

Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication and Relationship Building:

Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with peers and corporate partners.

Analysis and Decision Making, Problem Solving and Compliance:

Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.

Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Inventory Integrity

Working together with the team to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.

Conduct daily, weekly, and monthly stock count to avoid pilferage.

Resolve discrepancies within 48hours and report all findings to superior.

Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Visual Merchandising and In Store Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services and ensure a consistent superior client experience.

Qualifications

• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Self driven with 'Çan-Do' attitude.
• Excellent leadership, interpersonal and communication skills
• Good command of spoken English, Malay and Mandarin.
• Good PC skills such as MS Office and retail POS system.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a store manager?
• Do you have experience in a sales role?
• Do you have customer service experience?
• How many years' experience do you have as a manager / team lead?
• Do you have visual merchandising experience?

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Now, Samsonite Malaysia has a total of 14 boutiques & 14 store in store (inside departmental store) in Malaysia. In view of our expansion, we are looking for enthusiastic individual with an attitude to deliver and a passion in selling premium goods to join our dynamic Malaysia team.

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Now, Samsonite Malaysia has a total of 14 boutiques & 14 store in store (inside departmental store) in Malaysia. In view of our expansion, we are looking for enthusiastic individual with an attitude to deliver and a passion in selling premium goods to join our dynamic Malaysia team.

What can I earn as a Retail Store Manager