Multistore Retail Sales & Ops Leader | Career Growth

SBG HOLDINGS SDN BHD; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Parking

Performance bonus

Allowances

Career advancement

Job summary

SEMBONIA in Malaysia seeks a Sales & Operations Manager to lead the Sales & Operations function across multiple retail stores. You will drive strategy, oversee store operations, and align teams with corporate goals to boost growth and customer experience.

The role requires 8–10 years in retail operations, with at least 5 years in management, strong leadership, and proficiency in Excel and POS systems. You will travel to outlets and lead performance reviews.

Qualifications

• Diploma or Degree in Business Administration, Retail Management, Marketing, or related field.
• 8–10 years in retail operations with 5+ years in a managerial/leadership role.
• Experience managing multiple retail stores and Area Managers.
• Strong track record achieving sales targets and store performance.
• Understanding of retail KPIs, inventory management, and profitability.
• Excellent communication, leadership, and interpersonal skills.
• Fluent in English, Bahasa Malaysia, and Mandarin; proficient with Excel and POS systems.

Responsibilities

• Lead Sales & Operations across multiple stores, aligning with company strategy.
• Develop and implement sales strategies to meet regional targets and KPIs.
• Oversee daily retail operations, audits, and compliance with SOPs.
• Monitor stock availability, inventory turnover, and shrinkage prevention.
• Drive performance reviews, coaching, and development plans for Area Managers.
• Collaborate with cross-functional teams on promotions, store openings, and relocations.
• Ensure exceptional customer experience and cost control while maximizing profitability.

Skills

Multi-Store Retail Operations

Leadership & People Management

Inventory & Stock Management

Customer Experience Management

Strategic Planning & Execution

Problem Solving & Decision Making

Communication & Stakeholder Management

Coaching & Talent Development

Education

Diploma or Degree in Business Administration, Retail Management, Marketing, or a related field

Tools

Microsoft Excel

Retail POS & reporting systems

Job description

SEMBONIA in Malaysia seeks a Sales & Operations Manager to lead the Sales & Operations function across multiple retail stores. You will drive strategy, oversee store operations, and align teams with corporate goals to boost growth and customer experience.

The role requires 8–10 years in retail operations, with at least 5 years in management, strong leadership, and proficiency in Excel and POS systems. You will travel to outlets and lead performance reviews.