Sales Operations Lead: Orders, Forecasting & Delivery

SD Guthrie Berhad; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

SD Guthrie Berhad is seeking a Sales Operations Executive to manage end-to-end customer orders and support domestic and export sales. You will ensure accurate recording of pricing, delivery details, and supporting documents, while coordinating with Production, Finance, and Logistics to maintain a smooth order flow.

With 2–3 years of relevant experience and a strong command of Microsoft Excel and ERP/CRM systems, you will contribute to forecasting, reporting, and process improvements across the

Qualifications

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or related disciplines.
• 2–3 years of experience in related fields.
• Good working knowledge of Microsoft Excel, PowerPoint and other MS Office applications.
• Exposure to ERP, CRM, reporting or data-management systems is an advantage.

Responsibilities

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalation for timely resolution.
• Support sales process improvement, digitalization, automation and SOP development.
• Undertake any other duties assigned by Management.

Skills

Sales operations

Sales administration

CRM

MS Excel

Data analysis

Education

Bachelor’s degree in business administration or related disciplines

Tools

ERP

CRM

MS Office

Job description

SD Guthrie Berhad is seeking a Sales Operations Executive to manage end-to-end customer orders and support domestic and export sales. You will ensure accurate recording of pricing, delivery details, and supporting documents, while coordinating with Production, Finance, and Logistics to maintain a smooth order flow.

With 2–3 years of relevant experience and a strong command of Microsoft Excel and ERP/CRM systems, you will contribute to forecasting, reporting, and process improvements across the