Executive, Sales Operations

SD Guthrie Berhad; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

SD Guthrie Berhad is seeking a Sales Operations Executive to manage end-to-end customer orders and support domestic and export sales. You will ensure accurate recording of pricing, delivery details, and supporting documents, while coordinating with Production, Finance, and Logistics to maintain a smooth order flow.

With 2–3 years of relevant experience and a strong command of Microsoft Excel and ERP/CRM systems, you will contribute to forecasting, reporting, and process improvements across the

Qualifications

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or related disciplines.
• 2–3 years of experience in related fields.
• Good working knowledge of Microsoft Excel, PowerPoint and other MS Office applications.
• Exposure to ERP, CRM, reporting or data-management systems is an advantage.

Responsibilities

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalation for timely resolution.
• Support sales process improvement, digitalization, automation and SOP development.
• Undertake any other duties assigned by Management.

Skills

Sales operations

Sales administration

CRM

MS Excel

Data analysis

Education

Bachelor’s degree in business administration or related disciplines

Tools

ERP

CRM

MS Office

Job description

SD Guthrie Berhad (SD Guthrie) is one of the world’s leading producers of Certified Sustainable Palm Oil (CSPO), representing approximately 12% of the global market share (as of 31 December 2022). With over 84,000 employees across 12 countries, we pride ourselves on innovation, sustainability, and excellence. Our operations span the entire palm oil value chain, and we are expanding into new business verticals such as green industrial parks and renewable energy. We offer enriching career opportunities supported by cutting-edge technology and a commitment to sustainability. We are the world’s first palm oil company to have our net-zero GHG emissions reduction targets approved by the Science Based Targets Initiative (SBTi).

Business Unit: Innovation & Technology

Your Mission

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements were required.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalation for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.
• Undertake any other duties assigned by Management.

Education / Professional Qualification

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
• 2-3 years experiences in related fields.
• Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Professional Experience

• Relevant working experience in sales operations, sales administration, customer service, commercial operations or related functions.
• Experience supporting B2B sales and/or agriculture/plantation-related businesses would be an advantage.
• Able to manage multiple priorities, deadlines and cross-functional coordination with limited supervision.

Technical

• Sales order management
• Sales forecasting and reporting
• Sales analytics and Microsoft Excel
• Process improvement and digital mindset
• Documentation and data accuracy

Why Join Us?

• Flexible Benefits Coverage
• Learning on Demand
• Employee Wellness Programme
• Employee Engagement Activities
• Fully Subsidised Sports Clubs
• Education Assistance (terms & conditions apply)