Sales Operations Analyst: Order Fulfillment & Forecasting

Executive, Sales Operations; Selangor; On-site; MYR 60,000 - 86,000; Full time

Job summary

Executive, Sales Operations is seeking a capable coordinator to manage and track customer sales orders from confirmation to delivery. You will ensure accurate recording of pricing, quantities, delivery schedules and documents, while coordinating product availability with Production and cross-functional teams.

You will also assist in forecasts for domestic/export markets, monitor sales versus targets, and prepare dashboards on volume, revenue and market performance.

Qualifications

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
• 2-3 years experience in related field.
• Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Responsibilities

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements where required.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escape for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.
• Undertake any other duties assigned by Management.

Education

Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or related disciplines

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Office

Job description

Executive, Sales Operations is seeking a capable coordinator to manage and track customer sales orders from confirmation to delivery. You will ensure accurate recording of pricing, quantities, delivery schedules and documents, while coordinating product availability with Production and cross-functional teams.

You will also assist in forecasts for domestic/export markets, monitor sales versus targets, and prepare dashboards on volume, revenue and market performance.