Senior Sales Operations Strategist

Sdguthrie International; Selangor; On-site; MYR 42,000 - 78,000; Full time

Job summary

Executive, Sales Operations at Sdguthrie International in Banting, Selangor, Malaysia, is a hands-on role coordinating customer sales orders from confirmation through delivery and supporting forecasting for domestic and export markets.

You will maintain CRM data, prepare sales reports, liaison with Production, Finance and Logistics, and help drive process improvements, SOP development, and digitalization initiatives. Bachelor’s degree and 2–3 years in related fields are required.

Qualifications

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
• 2–3 years experiences in related field.
• Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Responsibilities

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements where required.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalate for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.

Skills

Sales operations

Forecasting

CRM

ERP

Excel

Education

Bachelor’s degree in business administration or related disciplines

Tools

ERP

CRM

Microsoft Excel

PowerPoint

Job description

Executive, Sales Operations at Sdguthrie International in Banting, Selangor, Malaysia, is a hands-on role coordinating customer sales orders from confirmation through delivery and supporting forecasting for domestic and export markets.

You will maintain CRM data, prepare sales reports, liaison with Production, Finance and Logistics, and help drive process improvements, SOP development, and digitalization initiatives. Bachelor’s degree and 2–3 years in related fields are required.