Sales Operations Lead

Crane Worldwide Logistics; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Crane Worldwide Logistics in Johor Bahru is seeking a Sales Support Manager to empower the sales team with accurate quotations, proposals, and presentations. You will oversee onboarding, data quality, and process improvements across sales, customer service, operations, and finance.

The role emphasizes leadership of the sales support team, reporting on key metrics, and delivering initiatives to enhance customer experience and efficiency.

Qualifications

• Minimum 5–6 years in Sales Support or Sales Operations.
• Strong ability to manage opportunity workflow, pipeline tracking, and sales processes.
• Excellent customer service to handle inquiries and maintain satisfaction.
• Advanced analytical skills to generate actionable reports for strategy.
• Clear, professional communication with internal teams and clients.

Responsibilities

• Optimize sales processes and systems to improve customer experience, including onboarding and lead management.
• Develop efficient sales support processes to boost productivity and reduce bottlenecks.
• Ensure data quality and timely resolution of sales queries through regular training.
• Coordinate with cross-functional teams to align goals and implement process improvements.
• Track and analyze key sales metrics, preparing reports and insights for decision making.
• Lead and manage the sales support team and ensure effective collaboration and performance.

Skills

Sales Operations

CRM software

Data analysis

Stakeholder collaboration

Leadership

Education

Diploma or Bachelor’s in Business/Logistics/Marketing

Tools

MS Excel

PowerPoint

CRM systems

Job description

Crane Worldwide Logistics in Johor Bahru is seeking a Sales Support Manager to empower the sales team with accurate quotations, proposals, and presentations. You will oversee onboarding, data quality, and process improvements across sales, customer service, operations, and finance.

The role emphasizes leadership of the sales support team, reporting on key metrics, and delivering initiatives to enhance customer experience and efficiency.