Sales Operations Executive

Hartalega; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hartalega in Malaysia is seeking a Sales Operations Coordinator to execute and manage sales operations activities in line with SOPs and WI, ensuring accuracy, compliance and efficiency.

You will coordinate processes, maintain documentation, assist audits, support sales teams and internal stakeholders, and help with administrative execution under supervision.

Qualifications

• Bachelor’s degree in a related field.
• Strong numerical ability with competency in management reporting.
• Ability to liaise with competitors and suppliers to gather market information.

Responsibilities

• Maintain compliance with business process practices, such as reviewing and improving SOPs and WI as required.
• Maintain systematic filing and documentation systems in line with quality certifications, including CRF and control documents.
• Coordinate internal and external audits, fire drill programmes, and quality compliance activities related to sales operations.
• Manage sales operation improvement projects and implement new initiatives arising from process reviews.
• Prepare and verify KPI tracking reports, management reports, and sales operation meeting minutes for accuracy.
• Maintain the master price list, ensuring accuracy, consistency, and timely updates.
• Train and motivate EG06 and below staff, plan annual training schedules, and maintain attendance records.
• Liaise between the sales team, supply chain, and internal departments to ensure smooth coordination.
• Monitor and control office expenditures, manage glove sample inventory, and coordinate contracts and payments.
• Perform other duties assigned by the Immediate Superior.

Skills

Strong numerical ability

Education

Bachelor’s Degree in Business Administration, Operations Management, Marketing

Job description

Execute and manage sales operations activities in accordance with established Standard Operating Procedures (SOP) and Work Instructions (WI) to ensure accuracy, compliance, and efficiency.

Coordinate sales operations processes, maintain documentation and reporting discipline, and assist with audits and quality requirements.

Provide operational support to sales teams and internal stakeholders, assisting the Immediate Superior in maintaining smooth daily sales operations and effective administrative execution.

Responsibilities

• 1. Maintain compliance with business process practices, such as reviewing and improving Standard Operating Procedures (SOP) and Work Instructions (WI) as required
• 2. Maintain systematic filing and documentation systems in line with company quality certifications, including Customer Requirement Files (CRF) and control documents
• 3. Coordinate internal and external audits, fire drill programmes, and quality compliance activities related to sales operations
• 4. Manage sales operation improvement projects and implement new initiatives arising from process reviews and operational enhancements
• 5. Prepare and verify KPI tracking reports, management reports, and sales operation meeting minutes for accuracy and timely submission
• 6. Maintain the master price list, ensuring accuracy, consistency, and timely updates
• 7. Train and motivate EG06 and below staff, plan annual training schedules, and maintain accurate attendance records
• 8. Liaise between the sales team, the supply chain management team and internal departments to ensure smooth coordination and operational support
• 9. Monitor and control office expenditures, manage glove sample inventory, and coordinate with vendors and new office owners on service contracts and payments
• 10. Perform other duties assigned by the Immediate Superior

Qualification and Experience

• 1. Bachelor’s Degree in Business Administration, Operations Management, Marketing, or any related field
• 4. Strong numerical ability with competency in management reporting
• 5. Ability to liaise with competitors and suppliers to gather market information