Head of Sales

Pivot Search; Selangor; Sur place; MYR 180 000 - 300 000; Plein temps

Résumé du poste

Pivot Search is seeking an experienced Head of Sales to drive growth, win new customers, and manage strategic accounts in Malaysia. You will direct end-to-end commercial activity, coach a sales team, and align with Production, Planning, Logistics and Finance to fulfill orders and optimize revenue.

Required: 8+ years in B2B industrial sales, proven key account management, and strong Mandarin and English communication.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or Engineering preferred.
• 8+ years in B2B industrial/sales environments with proven leadership experience.
• Experience in key account development and end-to-end order management.
• Established client resources or strong local/commercial network in relevant markets is a plus.

Responsabilités

• Lead the overall sales function, developing strategies, revenue targets, and market development.
• Drive growth through new customer acquisition and strategic accounts management.
• Build and maintain relationships with key customers and strategic accounts.
• Own sales revenue, pipeline, forecast, and achievement of targets.
• Oversee end-to-end order lifecycle from quotation to collections.
• Resolve commercial, operational, and customer-related issues.
• Collaborate with Production, Planning, Procurement, Logistics, Finance, QA, and others to execute orders.
• Standardize sales processes and CRM/ERP usage for efficiency.

Connaissances

Sales leadership

Strategic account mgmt

New customer acquisition

Sales forecasting

CRM/ERP proficiency

Cross-functional collaboration

Formation

Bachelor’s degree or above

Description du poste

Lead sales growth, new customers and strategic accounts, end-to-end commercial negotiation, order delivery and collections; manage and coach sales team.

Reporting to: General Manager.

Responsibilities

• Lead the overall sales and commercial function, developing and executing sales strategies, business plans, revenue targets, and market development initiatives
• Drive business growth through new customer acquisition, market expansion, project development, and strategic account management.
• Build, develop, and maintain strong relationships with key customers and strategic accounts
• Take overall ownership of sales revenue, sales pipeline, order intake, business conversion, sales forecast, and achievement of agreed sales targets.
• Monitor pipeline development and conversion to ensure sufficient opportunities are available to support both short-term and long-term business growth.
• Oversee the complete sales and order lifecycle, including customer requirements, quotations, order confirmation, delivery coordination, invoicing, payment collection, and after-sales follow-up.
• Proactively identify and resolve commercial, operational, delivery, quality, and customer-related issues that may affect customer satisfaction or business performance.
• Work closely with Production, Planning, Procurement, Logistics, Finance, Quality Assurance (QA), and other relevant functions to translate customer requirements into clear internal actions and ensure timely and effective execution of customer orders.
• Establish and continuously improve standardized sales processes, workflows, customer management practices, and CRM/ERP utilization to enhance sales efficiency, data accuracy, visibility, and cross-functional collaboration.
• Analyze sales performance, customer trends, pipeline conversion, revenue contribution, market opportunities, and business risks to provide meaningful insights and recommendations to management.
• Lead, coach, and develop the sales team by establishing clear objectives, sales targets, account responsibilities, KPIs, and performance expectations.
• Translate corporate strategic objectives into practical sales priorities, customer strategies, market plans, and actionable team initiatives, ensuring alignment between management expectations and day-to-day sales execution.
• Continuously identify opportunities to improve revenue growth, customer retention, sales productivity, operational efficiency, and overall commercial performance.
• To comply with the company Environmental, Health and Safety (EHS) policies and procedures, and to participate in EHS programs and training as required.

Qualifications

• Bachelor’s degree or above; majors in Marketing, Business Administration, or Engineering are preferred.
• 8+ years of sales experience, with a proven track record in sales team management; experience in B2B, industrial goods, or the manufacturing industry is highly preferred.
• Demonstrated experience in key account development, end-to-end order management, sales operations, and cross-functional coordination.
• Possession of established client resources or a strong local commercial network in the European, American, or Southeast Asian markets is a major plus.

Required Skills

• Strong sense of responsibility, highly execution-oriented, and strictly result-driven.
• Ability to adapt quickly and thrive in a manufacturing/shop-floor-linked environment.
• Strong written and verbal communication skills in both Mandarin and English to support effective communication with internal and external stakeholders.