Sales Operation (Customer Retention)

Samsung; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a backend operations and reporting specialist to support day-to-day customer retention activities and reporting, ensuring accurate data and timely updates.

You will lead the generation and integration of reports for management, handle orders and online inquiries, manage program processes, and collaborate across regional teams to drive strategic growth in customer retention.

Qualifications

• Bachelor degree in Sales & Marketing / Business Management / Administration or equivalent.
• At least 2 years’ experience in Sales & Marketing related field.
• Strong in numbers and presentation.
• Ability to work under daily and / or weekly deadlines, in a fast-changing work environment.
• Ability to multitask and deal with customer-driven interruptions.
• Strong in using MS Excel, MS Word, MS Excel & Power point.

Responsibilities

• Support day-to-day customer retention operation (backend support) and reporting.
• Lead, integrate & build compelling report & analysis to management with actionable items & recommendations.
• Create / manage program process & operations.
• Handle Customer Service-related matters on orders and online enquiries.
• Manage promotion updates, tracking, invoicing, refunds for returns, and pre-order tracking.
• Regional / Management Reporting and PowerPoint presentations for strategic growth in customer retention.

Skills

Strong in numbers

Presentation skills

Multitasking

Deadline-driven

Education

Bachelor degree in Sales & Marketing / Business Management / Administration or equivalent

Tools

MS Excel

MS Word

PowerPoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To support on day-to-day customer retention operation (back end support) and reporting.

Lead, integrate & build compelling report & analysis to management team with accurate, actionable items & recommendation.

Create / manage program process & operations

Customer Service-related matters on order and Online enquiries.

Promotion updates, tracking, invoicing, refund for returns, pre-order tracking

Integrate & build compelling report & analysis to management team with accurate, actionable items & recommendation.

Project involvement from the back-end operation perspective.

Operation Reporting - To support daily operation and reporting (RHQ / HQ report).

Meeting, reporting & review in weekly / monthly / quarterly / bi-annually / annually.

Recommend ways to improve processes and improve on Online backend operations.

Regional / Management Reporting, power point presentation for Strategic growth for customer retention program.

Job Requirements

Bachelor degree in Sales & Marketing / Business Management / Administration or equivalent.

At least 2 years’ experience in Sales & Marketing related field.

Strong in numbers and presentation.

Ability to work under daily and / or weekly deadlines, in a fast-changing work environment.

Ability to multitask and deal with customer-driven interruptions.

Strong in using MS Excel, MS Word, MS Excel & Power point.