SALES & MARKETING EXECUTIVE

Lanai Casuarina Sdn Bhd; Kuala Kangsar; In loco; MYR 50.000 - 84.000; Tempo pieno

Descrizione del lavoro

Lanai Casuarina Sdn Bhd, Kuala Kangsar, Malaysia, invites applications for a Sales & Business Development role in hotel sales and marketing. The role focuses on developing new business, maintaining corporate and government client relations, and promoting the hotel’s facilities and brand image.

You will conduct sales calls, site inspections and client visits to generate opportunities, while following up on enquiries and proposals to convert leads into bookings.

Competenze

• Diploma or Bachelor's Degree in Sales & Marketing, Hospitality Management, Business Administration or related fields.
• Relevant experience in hotel sales, hospitality, tourism or event management is an advantage.
• Strong communication, negotiation and interpersonal skills.
• Good command of Bahasa Malaysia and English.
• Proficient in Microsoft Office and digital marketing platforms.
• Target-driven, proactive and customer-oriented.
• Possess a valid driving licence and own transport is an advantage.
• Willing to travel for client visits and sales activities.

Mansioni

• Support the implementation of the hotel's sales and marketing activities.
• Assist with new business development and maintain relationships with corporate clients, government agencies, travel agents, event organisers and other customers.
• Generate room, banquet, event, meeting and hall bookings and promote hotel facilities and brand image.
• Conduct sales calls, client visits, presentations, site inspections and meetings to generate opportunities.
• Follow up on enquiries, quotations and proposals to convert leads into bookings.
• Assist in exploring corporate agreements and government functions.
• Maintain relationships with repeat customers to encourage loyalty.
• Assist in carrying out marketing activities and campaigns to support awareness and revenue.
• Update social media and digital marketing content per guidelines.
• Promote special packages and hotel events; identify opportunities for meetings, conferences and events.
• Support event arrangements and communication with clients before, during and after events.
• Respond to online enquiries and monitor guest feedback and hotel ratings.
• Coordinate with Front Office and other departments on room information, availability, rates and packages.
• Prepare sales reports, client databases and marketing plans; document quotations and contracts.
• Collaborate with departments to ensure high-quality hotel services and deliver bookings.

Conoscenze

Communication skills

Negotiation

Interpersonal skills

Bahasa Malaysia

English language

Microsoft Office

Digital marketing platforms

Formazione

Diploma or Bachelor's Degree in Sales & Marketing, Hospitality Management, Business Administration or related fields

Strumenti

Microsoft Office

Descrizione del lavoro

To support the implementation of the hotel's sales and marketing activities by assisting with new business development and maintaining good relationships with corporate clients, government agencies, travel agents, event organisers and other potential customers.

The position assists in generating room, banquet, event, meeting and hall bookings while supporting the promotion of the hotel's facilities, services and brand image.

KEY RESPONSIBILITIES AND DUTIES

Sales & Business Development

Promote hotel accommodation, banquet facilities, meeting rooms, food and beverage services, and other hotel facilities.

Conduct sales calls, client visits, presentations, site inspections and sales meetings to generate business opportunities.

Follow up on sales enquiries, quotations and proposals to convert potential leads into confirmed bookings.

Client Relationship Management

Assist in exploring corporate agreements, long-term accommodation arrangements, government functions and business opportunities.

Maintain good relationships with repeat customers to encourage customer loyalty and repeat business.

Marketing & Promotions

Assist in carrying out approved marketing activities and promotional campaigns to support hotel awareness and revenue.

Assist in updating the hotel's social media platforms and digital marketing content in line with company guidelines and approval.

Assist in promoting special packages, seasonal campaigns, festive promotions, wedding packages, corporate packages and hotel events.

Assist in identifying and following up on potential business for meetings, conferences, seminars, workshops, weddings, corporate functions and social events.

Support event arrangements and maintain communication with clients before, during and after the event.

Follow up with clients after events to obtain feedback and identify opportunities for repeat business.

Assist in responding to online enquiries and customer feedback professionally.

Monitor online reviews, guest feedback and hotel ratings across digital platforms.

Assist in checking room information, availability, rates, packages and promotional details with the Front Office and relevant departments.

Administration & Reporting

Prepare and maintain accurate sales reports, marketing reports, sales call reports, client databases and business development records.

Maintain proper documentation of quotations, contracts, corporate agreements, proposals and other sales-related correspondence.

Provide information and assist with the preparation of the annual sales and marketing plan, departmental budget and promotional calendar.

General Responsibilities

Work closely with the Front Office, Food & Beverage, Housekeeping, Finance, Maintenance and other departments to ensure effective delivery of hotel services.

Communicate confirmed bookings, special arrangements, client requirements and operational instructions to the relevant departments.

Assist in hotel events, exhibitions, tourism promotions, sales campaigns and other company activities.

Perform other sales and marketing-related duties as assigned by the immediate superior or Management.

Requirements

Diploma or Bachelor's Degree in Sales & Marketing, Hospitality Management, Business Administration or related fields.

Relevant experience in hotel sales, hospitality, tourism or event management is an advantage.

Strong communication, negotiation and interpersonal skills.

Good command of Bahasa Malaysia and English.

Proficient in Microsoft Office and digital marketing platforms.

Target-driven, proactive and customer-oriented.

Possess a valid driving licence and own transport is an advantage.

Willing to travel for client visits and sales activities.