Sales Coordinator (Hotel)

Wyndham Suites KLCC; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Wyndham Suites KLCC in Kuala Lumpur is seeking a proactive Sales Coordinator to support the Director of Sales and the sales team in day-to-day operations, including room sales bookings, meetings and conferences, and coordinating wedding groups and corporate events.

You will handle inquiries, prepare proposals and contracts, maintain client databases, assist with invoicing, and help produce sales and performance reports while building strong relationships with clients, travel agents and partners.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• 1–3 years of experience in hotel sales coordination or similar.
• Good communication, interpersonal and organisational skills.
• Proficient in Microsoft Office and hotel management systems, preferably OPERA PMS.
• Good written and spoken English; knowledge of Bahasa Malaysia is an advantage.
• Able to work independently and as part of a team.
• Fresh graduates with interest in hotel sales encouraged.

Responsibilities

• Handle room sales bookings and reserve meetings and conferences.
• Coordinate wedding groups, corporate events and GOVT events.
• Prepare sales documents including proposals, quotations, contracts and BEOs.
• Maintain and update sales records, client databases and agreements.
• Assist invoicing and coordinate billing information with Finance.
• Support preparation of sales reports and monthly performance updates.
• Coordinate internal meetings and events with hotel departments.
• Assist in preparing promotional materials and marketing information.
• Maintain corporate accounts and travel agent records.
• Monitor inquiries, leads and conversions; report to the DOS.
• Assist in implementing sales strategies and promotions to meet business objectives.
• Build relationships with clients, travel agents and partners to encourage repeat business.
• Coordinate with departments to ensure smooth service delivery.

Skills

Communication skills

Organisational skills

Teamwork

Education

Diploma/degree in Hospitality Management or Business Administration

Tools

OPERA PMS

Microsoft Office

Job description

The Sales Coordinator assists the Director of Sales and the Sales team in Sales operations including: room sales booking, reserving meetings and conferences, coordinating wedding groups, corporate event and GOVT events, general administrative functions, and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal

Job Responsibilities

Handle incoming sales enquiries via telephone and email, ensuring timely responses and follow-ups.

Prepare sales documents, including proposals, quotations, contracts and Banquet Event Orders (BEOs).

Maintain and update sales records, agreements, contracts, quotations and client databases.

Assist with invoicing and coordinate billing information with the Finance Department.

Support the preparation of sales reports, weekly updates and monthly business performance reports.

Coordinate internal meeting requests, events and related arrangements with other hotel departments.

Assist in preparing promotional materials, brochures and marketing information.

Maintain corporate accounts, travel agent records, mailing lists and corporate rate agreements.

Monitor sales enquiries, business leads and conversion rates, and provide regular updates to the Director of Sales (DOS).

Assist in implementing sales strategies and promotional activities to support the hotel's business objectives.

Build and maintain positive relationships with clients, travel agents and business partners to encourage repeat business.

Coordinate with other departments to ensure smooth communication and delivery of hotel services.

Maintain proper documentation, filing systems and tracking of sales and event-related paperwork.

Follow hotel policies, procedures and confidentiality requirements.

Perform other duties as assigned by the Director of Sales.

Requirements

Diploma or Degree in Hospitality Management, Business Administration or a related field.

Preferably 1–3 years of experience in hotel sales coordination or a similar position.

Good communication, interpersonal and organisational skills.

Proficient in Microsoft Office applications and hotel management systems, preferably OPERA PMS.

Good written and spoken English. Knowledge of Bahasa Malaysia is an advantage.

Able to work independently and as part of a team.

Fresh graduates with a strong interest in hotel sales are encouraged to apply.