Sales Growth & Agent Relations Executive

SMJ Teratai Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

SMJ Teratai Sdn Bhd is seeking a capable Office & Admin Assistant to support the manager in coordinating daily operations across the Malaysia network. You will devise and maintain efficient office systems, handle calls and correspondence, schedule meetings, prepare documents, and contribute to customer service excellence.

The role requires bilingual proficiency in Bahasa Malaysia and English, a diploma or degree, willingness to travel, and independence.

Qualifications

• Minimum diploma or degree in any field, preference for business, management, marketing or international business.
• Experience in financial or retail industry is advantageous.
• Proficiency in Bahasa Malaysia and English is essential.
• Ability to work independently, demonstrating self-motivation and initiative.
• Willing to travel out of state as required.

Responsibilities

• Devise and maintain efficient office systems, including data management and filing.
• Handle incoming calls, emails and correspondence on behalf of the manager.
• Schedule and coordinate meetings, appointments, and other business engagements.
• Prepare documents, briefing papers, reports, and presentations.
• Assist the manager in achieving business growth and accomplishing departmental goals while ensuring exceptional client service.
• Support the manager in building and maintaining strong relationships with existing and prospective agents to maximize client satisfaction and customer satisfaction ratings.
• Assist the manager in managing and resolving agents' complaints, enquiries, and operational issues.
• Support the manager in conducting periodic performance reviews of agents.
• Assist in planning, organizing, managing, and coordinating marketing activities and events for the division, ensuring all necessary sales and marketing materials and logistical arrangements are in place.
• Conduct periodic site visits to agents' outlets to perform headcounts, mystery shopper assessments, and other operational evaluations.
• Monitor and review financial transactions to ensure all amounts due to and from agents are accurate and properly reconciled.
• Assist the manager in setting sales targets for agents and monitoring their performance to ensure targets are achieved.
• Prepare and submit reports to the manager on matters relating to agents and their performance.
• Coordinate with other departments to ensure compliance with established policies, procedures, and regulatory requirements.
• Perform any other ad hoc duties and responsibilities as assigned by the manager or management.

Skills

Bahasa Malaysia

English

Education

Diploma or Degree

Job description

SMJ Teratai Sdn Bhd is seeking a capable Office & Admin Assistant to support the manager in coordinating daily operations across the Malaysia network. You will devise and maintain efficient office systems, handle calls and correspondence, schedule meetings, prepare documents, and contribute to customer service excellence.

The role requires bilingual proficiency in Bahasa Malaysia and English, a diploma or degree, willingness to travel, and independence.