Sales Executive / Sales Supervisor (Drum Sales)

PGEO Edible Oils Sdn Bhd; Pasir Gudang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Wilmar International Limited, Asia's leading agribusiness group, seeks a Sales Executive / Sales Supervisor to join its Sales team in Malaysia. You will manage end-to-end customer orders from entry to delivery and payment, coordinating with Production, Planning, Inventory, Logistics and Finance to ensure accuracy and on-time fulfillment.

The role requires a Diploma or Bachelor’s in Business, Sales, Marketing, Supply Chain or related discipline and 2–5 years in sales, order management or customer

Qualifications

• Diploma or Bachelor’s degree in Business, Sales, Marketing, Supply Chain or related discipline.
• 2–5 years of relevant experience in sales, customer service, order management or sales coordination.
• Experience in manufacturing, FMCG, food ingredients, chemicals or other B2B industries is a plus.
• Strong CRM and communication skills; ability to manage multiple priorities.

Responsibilities

• Manage customer orders from order entry through delivery and payment collection.
• Serve as a primary contact for customers with timely updates on orders and changes.
• Verify product specs, quantities, pricing, payment terms and delivery requirements with customers.
• Coordinate with Production, Inventory, Logistics, Finance and other internal teams to ensure smooth fulfillment.
• Monitor progress, identify delays and resolve customer issues promptly.
• Maintain accurate records of orders and communications; support sales reporting and customer analysis.

Skills

Customer relationship management

Communication skills

Attention to detail

Multitasking

Negotiation

Education

Diploma or Bachelor’s in Business, Sales, Marketing, Supply Chain

Tools

Excel

SAP

ERP

Job description

Wilmar International Limited is Asia's leading agribusiness group, with a focus on an integrated agribusiness model that encompasses the entire value chain of the agricultural commodity business. The company is headquartered in Singapore and has over 1,000 manufacturing plants and an extensive distribution network across China, India, Indonesia, and other regions. Wilmar embraces sustainability in its global operations, supply chain, and communities.

Role Description

We are seeking a Sales Executive / Sales Supervisor to join our Sales team and manage the end-to-end customer order process, from order placement through delivery and payment collection.

You will work closely with customers and cross-functional teams including Production, Planning, Inventory, Logistics and Finance to ensure orders are processed accurately, delivered on time, and customer expectations are consistently met.

This role is suited to a proactive and commercially minded professional who enjoys building customer relationships, solving problems and taking ownership from order to delivery.

Requirements

Diploma or Bachelor's Degree in Business, Sales, Marketing, Supply Chain or a related discipline.

2–5 years of relevant experience in sales, customer service, order management, sales coordination or a similar role.

Experience in manufacturing, FMCG, food ingredients, chemicals or other B2B industries will be an advantage.

Strong customer relationship management and communication skills.

Excellent coordination and problem-solving abilities with strong attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Proficient in Microsoft Office, particularly Excel.

Experience with SAP, ERP or other order management systems will be an advantage.

Proactive, customer-focused and accountable, with a strong sense of ownership.

Key Responsibilities

Manage customer orders from order entry through delivery and payment collection, ensuring accuracy and timely execution.

Serve as a key point of contact for customers, providing timely updates on order status, delivery schedules and any changes or issues.

Verify product specifications, quantities, pricing, payment terms and delivery requirements with customers.

Coordinate closely with Production, Inventory, Logistics, Finance and other internal teams to ensure smooth order fulfilment.

Monitor order and delivery progress, proactively identifying and resolving delays, discrepancies or customer issues.

Build and maintain strong customer relationships through responsive communication and effective follow-up.

Coordinate invoicing and follow up on outstanding customer payments where required.

Maintain accurate records of customer orders, transactions, communications and related documentation.

Monitor customer satisfaction, conduct customer satisfaction surveys and prepare Customer Satisfaction Analysis Reports (CSAR).

Support sales reporting, customer analysis and continuous improvement initiatives to enhance service quality and operational efficiency.

Why Join Us

Join a professional and collaborative environment where you will work across customers and multiple business functions, gaining broad exposure to sales, customer management and commercial operations.

If you are customer-focused, organised and motivated by delivering results, we want to hear from you.