Sales Executive, Personal Loan

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 27,000 - 47,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a Sales Assistant to promote Personal Loan products to New To Bank and Existing To Bank customers, and to actively cross-sell credit life insurance and credit cards.

You will participate in sales activities, ensure income documents are obtained to support applications, and deliver excellent customer service while addressing customer enquiries and escalating issues when needed.

Qualifications

• Experience in sales or customer service environments with a focus on customer care.
• Competent communication and interpersonal skills.
• 1 year banking experience preferred.

Responsibilities

• Promote Personal Loan products to New To Bank and Existing To Bank customers.
• Cross-sell credit life insurance and credit cards.
• Identify new sales strategies to achieve targets and recognition.
• Plan, participate in and support sales activities.
• Ensure income documents are collected to support loan applications.
• Deliver excellent customer service and resolve queries promptly.
• Escalate unresolved complaints to supervisor when needed.
• Avoid misrepresentation of product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Education

SPM with 5 passes incl Bahasa Malaysia

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.