Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 22,000 - 36,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Malaysia seeks a sales-oriented professional to promote Personal Loan products to New To Bank and Existing To Bank customers. You will actively cross-sell credit life insurance and credit cards while delivering excellent customer service.

The role involves identifying new sales strategies, planning and supporting sales activities, and ensuring all income documents are obtained to support applications.

Qualifications

• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia.
• Experience in sales and customer service environment with strong customer care culture.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Constantly identify new sales strategies and approach to increase individual and achievements.
• Participate, plan and support sales activities.
• Ensure all relevant income documents is obtained from customer to adequately support the application.
• Practice best sales practice and deliver excellent customer service.
• Ensure all customers enquiry and complaints are handled promptly and efficiently.
• Unresolved complaints are to be escalated immediately to his/her superior.
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Skills

Sales experience

Customer service

Customer care

Education

SPM with 5 passes incl. Bahasa Malaysia

Job description

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.