Personal Loan Growth Specialist

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 27,000 - 47,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a Sales Assistant to promote Personal Loan products to New To Bank and Existing To Bank customers, and to actively cross-sell credit life insurance and credit cards.

You will participate in sales activities, ensure income documents are obtained to support applications, and deliver excellent customer service while addressing customer enquiries and escalating issues when needed.

Qualifications

• Experience in sales or customer service environments with a focus on customer care.
• Competent communication and interpersonal skills.
• 1 year banking experience preferred.

Responsibilities

• Promote Personal Loan products to New To Bank and Existing To Bank customers.
• Cross-sell credit life insurance and credit cards.
• Identify new sales strategies to achieve targets and recognition.
• Plan, participate in and support sales activities.
• Ensure income documents are collected to support loan applications.
• Deliver excellent customer service and resolve queries promptly.
• Escalate unresolved complaints to supervisor when needed.
• Avoid misrepresentation of product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Education

SPM with 5 passes incl Bahasa Malaysia

Job description

Alliance Bank Malaysia Berhad is seeking a Sales Assistant to promote Personal Loan products to New To Bank and Existing To Bank customers, and to actively cross-sell credit life insurance and credit cards.

You will participate in sales activities, ensure income documents are obtained to support applications, and deliver excellent customer service while addressing customer enquiries and escalating issues when needed.