SALES EXECUTIVE

Lotus Desaru Beach Resort & Spa Sdn. Bhd; Bandar Penawar; On-site; MYR 67,000 - 123,000; Full time

Job summary

Lotus Desaru Beach Resort & Spa Sdn. Bhd is seeking a dynamic hotel sales professional to drive revenue through strategic account management and new business development across corporate, agency, and government segments.

You will promote the resort's rooms, meeting spaces, and events while building lasting partnerships. The role requires coordinating with Reservations, Front Office, F&B, Banquet, and other teams to ensure clients' requirements are met, delivering compelling proposals, and

Qualifications

• Experience in hotel sales or business development preferred.
• Ability to identify and pursue new corporate clients and travel partners.
• Strong communication and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Able to coordinate with multiple departments to fulfill client requirements.

Responsibilities

• Develop and implement sales strategies to achieve hotel revenue targets.
• Identify and develop new business opportunities from corporate clients, agencies, and government segments.
• Maintain and strengthen relationships with existing clients and partners.
• Conduct sales calls, client visits, proposals, contracts, and follow up with clients to secure bookings and opportunities.
• Promote hotel rooms, meeting rooms, packages, events, and other resort facilities to clients.
• Coordinate with Reservations, Front Office, F&B, Banquet, Housekeeping, and other departments to fulfill client requirements.
• Monitor leads, enquiries, tentative bookings, and confirmed business.
• Maintain accurate records of client information, sales activities, opportunities, and account status.

Skills

Sales strategy development

Key account management

Negotiation & closing

Market research

Cross-functional collaboration

Job description

• Assist in developing and implementing sales strategies to achieve hotel revenue and business targets.
• Identify and develop new business opportunities from corporate clients, travel agencies, tour operators, government agencies, and other market segments.
• Maintain and strengthen relationships with existing clients and business partners.
• Conduct sales calls, client visits, presentations, site inspections, and business meetings to promote the resort's products and services.
• Promote hotel rooms, meeting rooms, banquet facilities, packages, events, and other resort facilities to potential and existing clients.
• Handle enquiries, prepare quotations, proposals, contracts, and follow up with clients to secure bookings and business opportunities.
• Manage and coordinate group bookings, corporate events, meetings, conferences, weddings, and other functions.
• Work closely with Reservations, Front Office, F&B, Banquet, Housekeeping, and other departments to ensure clients' requirements are properly communicated and fulfilled.
• Monitor and follow up on sales leads, enquiries, tentative bookings, and confirmed business.
• Maintain accurate records of client information, sales activities, business opportunities, and account status.
• Achieve assigned individual and departmental sales targets and contribute to overall hotel revenue growth.
• Assist in preparing sales reports, revenue updates, sales forecasts, and other management reports.
• Conduct market research and monitor competitor activities, pricing, packages, and promotions.
• Participate in trade shows, roadshows, exhibitions, sales missions, networking events, and promotional activities to increase hotel visibility.
• Promote seasonal packages, special promotions, festive programmes, and resort activities to targeted markets.
• Assist with corporate account management, including regular follow-ups, account servicing, and business development.
• Handle client feedback and complaints professionally and coordinate with relevant departments for timely resolution.
• Ensure all sales activities are conducted in accordance with the hotel's policies, procedures, and brand standards.
• Support the Sales Manager and Director of Sales in achieving departmental objectives and revenue targets.
• Perform any other duties and responsibilities assigned by the Sales Manager/Consultant or Management.