SALES MANAGER

Renai Hotel Kota Bharu; Kelantan; On-site; MYR 60,000 - 120,000; Full time

Job summary

Renai Hotel Kota Bharu is seeking a driven hotel sales professional to develop and implement effective sales plans, target revenue goals, and identify new market opportunities.

You will manage key accounts, coordinate with reservations and operations, and prepare regular sales reports and forecasts to meet KPIs. Collaboration with marketing on promotions and packages is essential for growth.

Qualifications

• Diploma or degree in Business, Marketing, Hospitality or related field.
• 3–5 years of hotel sales or similar experience.
• Strong sales, negotiation, and networking skills.
• Excellent communication and interpersonal abilities.
• Results-driven with proven track record in achieving targets.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Develop and implement sales plans to meet revenue targets.
• Identify new market segments and opportunities.
• Manage key accounts and build corporate relationships.
• Coordinate with reservations, front office, and operations.
• Prepare sales reports, forecasts, and KPI analyses.
• Support marketing with promotions and packages.
• Represent the hotel at events and exhibitions.

Skills

Sales & negotiation

Communication

Interpersonal skills

Target achievement

Networking

Education

Diploma or Degree in Business, Marketing, Hospitality or related field

Tools

CRM systems

Microsoft Office

Job description

Develop and implement effective sales plans to achieve revenue targets.

Identify new market segments and business opportunities.

Monitor market trends and competitor activities.

2. Account Management

Build and maintain strong relationships with corporate clients, travel agents, and partners.

Manage key accounts and ensure high customer satisfaction.

Conduct regular client visits and sales calls.

3. Business Development

Source new clients for rooms, meetings, events, and banquets.

Prepare proposals, contracts, and negotiate terms with clients.

Represent the hotel at networking events, trade shows, and exhibitions.

4. Coordination & Reporting

Work closely with reservations, front office, and operations teams to ensure seamless service delivery.

Prepare sales reports, forecasts, and performance analysis.

Track KPIs and ensure targets are met.

5. Marketing Support

Collaborate with the marketing team on promotions and campaigns.

Assist in developing packages and promotional offers.

Requirements & Qualifications

Diploma or Degree in Business, Marketing, Hospitality, or related field.

Minimum 3-5 years of experience in hotel sales or a similar role.

Strong sales, negotiation, and networking skills.

Excellent communication and interpersonal abilities.

Results-driven with a proven track record in achieving targets.

Proficient in Microsoft Office and CRM systems.