Sales Engineer - Service Sales

Monroe Consulting Group; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

Monroe Consulting Group is partnering with a leading organisation in the Industrial sector to hire a Sales Engineer - Service Sales based in Malaysia. The role focuses on driving aftermarket sales for cryogenic pumps and turbo expander solutions, expanding recurring service revenue and building long-term customer partnerships.

You will follow up inquiries, prepare quotations, develop business plans with the Regional Sales Manager, and promote Service Agreements, Repairs, Field Services and

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• MBA preferred but not essential.
• At least 3 years of progressive sales experience in a similar industry or related field.
• 3 to 8 years of aftermarket sales for cryogenic applications is preferred.
• Proven track record of achieving and exceeding sales targets and leading teams.

Responsibilities

• Follow up customer's inquiries and technical requests, understand technical specifications, and prepare commercial quotations.
• Work with the Regional Sales Manager to create a business development plan.
• Provide and achieve targets to grow the Service Business unit to maximise volume and profitability.
• Promote and sell aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
• Be responsible for the maintenance and growth of the Service Contract business for all product groups in the assigned sales territory.
• Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
• Develop existing and build new customer relationships ensuring the organisation is seen as a long‑term business partner.
• Aid prime equipment sales by maintaining and developing effective, working customer relationships via valued service products.
• Develop proposal for aftermarket sales campaigns for specific service products and markets/customers and align campaigns with the BLM, PLM and Business Development Manager leadership before execution.
• Monitor changes and developments within the industry and report to management.
• Promote the full product portfolio, follow‑up and share sales leads internally.
• Document activities in the CRM program, Salesforce.
• Other duties as assigned.

Skills

Sales experience

Leadership

Negotiation

CRM Salesforce

Strategic selling

Communication

Travel readiness

Education

Bachelor's degree

MBA (preferred)

Tools

Salesforce

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Industrial sector to hire a Sales Engineer - Service Sales. This opportunity is based in Malaysia.

Position Overview

To drive aftermarket sales activities for cryogenic pumps and turbo expander solutions while supporting the growth of the service business across assigned territories. This role plays a key role in expanding recurring service revenue, strengthening customer partnerships, and contributing to the organisation's long-term aftermarket growth strategy.

Key Responsibilities

• Follow up customer's inquiries and technical requests, understand technical specifications, and prepare commercial quotations.
• Work with the Regional Sales Manager to create a business development plan.
• Provide and achieve targets to grow the Service Business unit to maximise volume and profitability.
• Promote and sell aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
• Be responsible for the maintenance and growth of the Service Contract business for all product groups in the assigned sales territory.
• Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
• Develop existing and build new customer relationships ensuring the organisation is seen as a long‑term business partner.
• Aid prime equipment sales by maintaining and developing effective, working customer relationships via valued service products.
• Develop proposal for aftermarket sales campaigns for specific service products and markets/customers and align campaigns with the BLM, PLM and Business Development Manager leadership before execution.
• Monitor changes and developments within the industry and report to management.
• Promote the full product portfolio, follow‑up and share sales leads internally.
• Document activities in the CRM program, Salesforce.
• Other duties as assigned.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Master of Business Administration (MBA) preferred but not essential.
• At least 3 years of progressive sales experience in a similar industry or related field.
• 3 to 8 years of experience in aftermarket sales for cryogenic applications is preferred.
• Proven track record of achieving and exceeding sales targets.
• Experience in managing and leading a sales team.
• Familiarity with various sales techniques and methodologies.
• Experience within industrial gases, air separation, LNG, cryogenic equipment, clean energy, alternative fuels, marine, or related industrial sectors is advantageous.
• Ability and willingness to travel globally.

Technical / Functional Expertise

• Experience in aftermarket sales of cryogenic pumps, turbo expanders, and related service solutions.
• Ability to understand technical specifications and prepare commercial quotations.
• Knowledge of Service Agreements, Repairs, Field Services, Upgrades, and Service Contract business models.
• Experience developing and executing business development plans.
• Ability to negotiate contracts with key accounts and third‑party service providers.
• Experience creating and executing aftermarket sales campaigns.
• Proficiency in CRM systems, particularly Salesforce.
• Strong analytical skills with the ability to assess market trends, competitor activities, and sales performance data.
• Proficiency in using sales analytics tools and CRM platforms.
• Strong product knowledge and ability to communicate technical features, benefits, and value propositions effectively.
• Sound understanding of industry trends, market dynamics, and competitor landscape.
• Ability to support cross‑functional sales initiatives and share leads internally.

Soft Skills & Leadership Competencies

• Strong sales, negotiation, and deal‑closing capabilities.
• Demonstrated leadership skills with the ability to set goals, delegate tasks, and evaluate performance.
• Excellent written, verbal, and listening communication skills.
• Ability to deliver persuasive presentations and articulate sales strategies effectively.
• Strong relationship‑building and networking capabilities with customers, stakeholders, and business partners.
• Strategic mindset with the ability to identify market opportunities and develop tailored sales plans.
• Exceptional problem‑solving and critical‑thinking skills.
• Self‑driven and highly motivated with a proactive approach to business development.
• Strong commercial acumen and customer‑focused mindset.
• Ability to read, write, and speak English; multilingual capability is desirable.
• Ability to work effectively across different cultures and regions.