Sales Engineer

Yokogawa; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Yokogawa is seeking an administrative professional to support documentation, scheduling, and process improvements in a global team. You will produce and update Microsoft documents, gather data for reports, and help manage a local document system for the department.

The role involves handling office equipment, ensuring safety compliance, and maintaining strong relationships with internal and external customers while contributing to efficient workflows and service delivery.

Qualifications

• Proven ability to communicate clearly and professionally.
• Proficient in standard office software and devices.
• Able to plan, prioritize, and organize activities effectively.
• Familiar with safety practices and compliant with procedures.

Responsibilities

• Administration: Produce, update, and support Microsoft documents and databases.
• Document Preparation: Create moderately complex documents for technology devices.
• Document Management: Create local document management system for the department.
• Operating Machine or Equipment: Handle complex equipment, adjust variables for quality output.
• Work Scheduling and Allocation: Design monthly schedule and assign work as needed.
• Improvement/Innovation: Propose and implement improvements using change protocols.
• Customer Relationship Management / Account Management: Contact customers to maintain relationships and resolve queries.
• Internal Client Relationship Management: Collaborate within the internal client org to deliver services.

Skills

Verbal Communication

Computer Skills

Planning and Organizing

Health and Safety

Numerical Skills

Equipment Utilization

Office Systems Management

Policy and procedures

Education

Upper Secondary School

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Responsibilities

• Administration

  Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.

• Document Preparation

  Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

• Document Management

  Create a local document management system for an office or department.

• Operating Machine or Equipment

  Operate complex equipment and machines, adjusting diverse variables to achieve the best possible outcomes in terms of quality and productivity. Also responsible for generating solutions to simple and recurring inefficiencies.

• Work Scheduling and Allocation

  Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

• Improvement/Innovation

  Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine support services.

• Customer Relationship Management / Account Management

  Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.

• Internal Client Relationship Management

  Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.

• Personal Capability Building

  Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Behavioral Comps

• Manages Complexity

  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.

• Tech Savvy

  Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

• Drives Results

  Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.

Skills

• Verbal Communication

  Works with full competence to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works without supervision and may provide technical guidance.

• Computer Skills

  Works with full competence to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works without supervision and may provide technical guidance.

• Planning and Organizing

  Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.

• Health and Safety

  Works with full competence to manage and apply safe systems of work. Typically works without supervision and may provide technical guidance.

• Numerical Skills

  Works at an intermediate level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works with guidance.

• Equipment Utilization

  Works at an advanced level to ensure the optimum utilization of production plant, equipment and materials. Typically works independently and provides guidance.

• Office Systems Management

  Works at an intermediate level to select and deploy the appropriate office system and to use it to optimum effect. Typically works with guidance.

• Policy and procedures

  Works at an intermediate level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works with guidance.

Education

Upper Secondary School

General Exp

Experienced practitioner able to work unsupervised (13 months to 3 years)

Managerial Exp

Very limited (0 to 3 months)

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!