Sales Director/Manager

Udesk; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Udesk is in Kuala Lumpur, Malaysia, seeking a full-time Sales professional to drive revenue growth, manage and execute sales operations, and develop new business via prospecting, networking, and market analysis. You will lead and mentor the sales team where applicable, monitor tenders and client opportunities, and collaborate with marketing, product and support to optimize service delivery.

Fluency in English and Bahasa is required; Mandarin is a plus.

Qualifications

• Fluency in English and Bahasa is required; Mandarin is a plus.
• Bachelor's degree or higher preferred.
• Experience with Telecom Operators, Banking, Insurance, Retail, etc. is advantageous.
• Prior experience in sales operations, business development and team leadership preferred.

Responsibilities

• Manage and execute sales operations to drive revenue growth
• Develop new business opportunities through prospecting, networking, and market analysis
• Handle customer service inquiries and ensure high levels of client satisfaction
• Lead and mentor the sales team (applicable for Sales Manager level)
• Monitor tender and procurement information from clients, government entities, and other sources
• Implement and monitor sales strategies, including setting targets and tracking performance metrics
• Maintain and build strong customer relationships through regular follow-ups and meetings
• Collaborate with marketing, product, and support to enhance service delivery
• Conduct daily cold calls and cold emails to engage potential clients
• Track and follow up on tenders, procurement announcements, and related information

Skills

Sales Operations

Business Development

Team Leadership

Communication & Interpersonal Skills

Problem Solving & Organization

English & Bahasa Fluency

Mandarin (plus)

Software / Customer Service行业经验

Education

Bachelor's degree or higher

Job description

This is a full-time Sales role located in Kuala Lumpur, Malaysia. You will manage and execute sales operations to drive revenue growth, develop new business opportunities through prospecting, networking, and market analysis, and handle customer service inquiries to ensure high levels of client satisfaction.

Key responsibilities

• Manage and execute sales operations to drive revenue growth
• Develop new business opportunities through prospecting, networking, and market analysis
• Handle customer service inquiries and ensure high levels of client satisfaction
• Lead and mentor the sales team (applicable for Sales Manager level; supervisory duties may vary for lower levels)
• Monitor tender and procurement information from clients, government entities, and other sources, and follow up on potential opportunities
• Implement and monitor sales strategies, including setting targets and tracking performance metrics
• Maintain and build strong customer relationships through regular follow-ups, meetings, and personalized solutions
• Collaborate with other departments (e.g., marketing, product, and support) to enhance overall service delivery and address client needs
• Conduct daily cold calls and cold emails to identify and engage potential clients
• Track and follow up on tenders, procurement announcements, and related information from clients and government sources

About you

• Proficiency in Sales, Sales Operations, and Business Development
• Experience in working with Telecom Operators, Banking, Insurance, Retail, etc.
• Skills in Team Management and leadership (preferred for higher levels)
• Strong problem-solving and organizational skills
• Excellent communication and interpersonal skills
• Fluency in English and Bahasa is required; proficiency in Mandarin is a plus
• Experience in the software or customer service industry is a plus
• Bachelor's degree or higher, preferably in a STEM field, though other disciplines are also considered
• Must be a Malaysia national or hold permanent residency in Indonesia
• Competitive compensation including sales bonuses based on performance
• Statutory contributions to EPF (Employees Provident Fund), SOCSO (Social Security), and EIS (Employment Insurance System)
• Annual leave and sick leave in accordance with Malaysia employment laws

About us

Udesk is a leader in customer service software with AI integration, trusted by over 50,000 global customers. Our software enhances customer interactions via text, mobile, phone, email, chat, and social media, ensuring top connectivity and responsiveness. Udesk prioritizes customer satisfaction with AI translation and multilingual bots for seamless communication. We ensure a personalized and visualized customer journey, elevating your service delivery experience.