CPaaS SaaS SDR — Pipeline Builder (Malaysia)

Globe Teleservices Pte. Ltd.

Kuala Lumpur

On-site

MYR 39,000 - 73,000

Full time

14 days+

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Job summary

Globe Teleservices Pte. Ltd. is seeking a motivated Sales Development Representative in Malaysia to drive CPaaS pipeline. You will identify target accounts, build lists, and conduct outbound outreach to generate qualified opportunities for Account Executives.

Collaborate with marketing and solutions engineering, stay informed on CPaaS trends, and help refine messaging. This role requires strong communication and the ability to engage both business and technical stakeholders.

Qualifications

1–3 years of experience in sales development or related roles.
Experience in SaaS/CPaaS or cloud communications is preferred.
Strong communication, presentation, and relationship-building skills.

Responsibilities

Identify and research target accounts across industries such as fintech, banking, e-commerce, healthcare, logistics, and telecommunications.
Build and maintain prospect lists using CRM tools, LinkedIn, industry databases, and marketing-generated leads.
Conduct outbound outreach via email, phone, LinkedIn, and other channels.
Engage prospects to understand their business needs, communication challenges, and digital transformation initiatives.
Identify decision-makers, influencers, and technical stakeholders.
Schedule discovery meetings and product demonstrations for Account Executives.
Ensure qualified opportunities are accurately documented and progressed within the CRM.
Collaborate closely with marketing, sales, and solutions engineering teams.
Stay informed about CPaaS trends, competitors, pricing models, and emerging technologies such as WhatsApp Business, RCS, conversational AI, and authentication APIs.
Provide feedback from customer conversations to help refine messaging and go-to-market strategies.