Sales & Customer Success Executive

MetaFin Sdn. Bhd.; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

MetaFin Sdn. Bhd. is seeking a motivated Customer Success and Sales Executive in Malaysia to engage with clients, promote our products, and ensure a seamless customer experience.

You will drive sales growth while maintaining strong relationships and providing exceptional support. The ideal candidate will have experience in sales or customer success, strong communication skills, and a proactive, customer-centric approach.

Qualifications

• Experience in sales or customer success roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-centric mindset.
• Ability to identify opportunities and upsell products/services.
• Good negotiation and presentation skills.
• Proactive and able to work independently or in a team.

Responsibilities

• Make outbound calls to promote products and services.
• Identify customer needs and propose suitable solutions.
• Explain features, benefits and value propositions clearly.
• Meet weekly and monthly sales and call targets/KPIs.
• Follow up on leads and convert into sales opportunities.
• Coordinate with sales team to hand over qualified leads.

Skills

Sales

Customer success

Outbound calls

Negotiation

Communication

Education

Bachelor's degree

Tools

CRM

MS Office

Job description

At MetaFin, we value creativity, innovation, and collaboration. We're a dynamic and fast-paced team that's always looking for new ways to grow and improve. If you're passionate about building strong customer relationships and driving sales growth, and want to be part of the team that's shaping the future of e-commerce, lets connect!

We are seeking a motivated and proactive Customer Success and Sales Executive to join our team at MetaFin. As a key member of our customer success and sales team, you will engage with clients to understand their needs, promote our products and services, and ensure a seamless and satisfying customer experience.

Join us at MetaFin and be a part of a forward-thinking team dedicated to redefining the e-Commerce experience!

In this role, you will

Conduct outbound calls to prospective customers to promote company products and services.

Identify customer needs and recommend suitable solutions.

Explain product features, benefits, and value propositions clearly and effectively.

Achieve and consistently meet weekly and monthly sales and call target / KPIs.

Follow up on leads and convert them into successful sales opportunities.

Coordinate and hand over qualified leads to the sales team where necessary.

Gather and provide feedback on customers responses, market trend and call performance.

Provide basic customer support and ensure a positive customer experience.

Maintain accurate records of customer interactions and sales activities.

Drive sales growth and meet targets.

Build and maintain strong customer relationships.

Provide exceptional support and resolve issues.

Ensure customer satisfaction and retention.

Collaborate with teams to deliver seamless experience.

The ideal candidates will have

Proven experience in sales, customer success, or related roles.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and customer-centric mindset.

Ability to identify opportunities and upsell products / services.

Good negotiation and presentation skills.

Goal-oriented with a proactive approach

Ability to work independently and as part of a team.

Bachelor degree in Business, Marketing, or related field.

Knowledge of the industry or product is a plus.

Preferred Skills

Strong emotional intelligence and empathy.

Ability to adapt communication style to different audiences.

Creative thinking for solution-selling and problem resolution.

What can I earn as a Customer Success Executive