Sales & Customer Service Exec (Commission / Taman Molek)

Fiscal Therapy Management; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Fiscal Therapy Management is seeking a sales-oriented professional to handle walk-in and online customer inquiries, understand needs, and provide accurate product information. You will prepare quotations, follow up on orders, and ensure product data on the website and e-catalogue remains current.

The role also involves basic admin tasks and weekly sales reporting to keep progress on track. The ideal candidate will possess a Diploma in Business or related field, with 1–2 years of experience

Qualifications

• Minimum Diploma in Business, Sales, Marketing or a relevant field.
• Proven communication and customer service skills are essential.
• Fresh graduates with good communication skills may be considered.

Responsibilities

• Attend to walk-in customers and respond to online enquiries in a timely and professional manner.
• Understand customers’ needs and provide suitable product information and assistance.
• Prepare and issue quotations based on customers’ requirements.
• Follow up with clients on quotations, enquiries, orders and other sales-related matters.
• Maintain and update product information and content on the company website.
• Update and maintain the company’s e-catalogue to ensure information is accurate.
• Assist with basic internal documentation and administrative tasks related to sales activities.
• Prepare and update weekly sales reports, including progress and follow-up status.
• Coordinate with internal teams to ensure smooth follow-up on customer enquiries and orders.

Skills

Bilingual English-BM

Customer service

Sales support

Education

Diploma in Business/Sales

Tools

Microsoft Office

Job description

Attend to walk-in customers and respond to online enquiries in a timely and professional manner.

Understand customers’ needs and provide suitable product information and assistance.

Prepare and issue quotations based on customers’ requirements.

Follow up with clients on quotations, enquiries, orders and other sales-related matters.

Maintain and update product information and content on the company website.

Update and maintain the company’s e-catalogue to ensure product information is accurate and up to date.

Assist with basic internal documentation and administrative tasks related to sales activities.

Prepare and update weekly sales reports, including sales progress and customer follow-up status.

Coordinate with internal teams to ensure smooth follow-up on customer enquiries and orders.

Job Requirements

Minimum Diploma in Business, Sales, Marketing or a relevant field.

1–2 years of relevant experience in sales, customer service or a related industry is preferred.

Fresh graduates with good communication and customer service skills may also be considered.

Able to speak and write fluently in at least 2 languages; English and Bahasa Malaysia are required.

Good computer skills, with basic proficiency in Microsoft Office.

Good communication, interpersonal and customer service skills.

Customer-oriented, proactive and comfortable dealing with customers both face-to-face and online.

Able to work independently, manage multiple tasks and follow up with clients effectively.