Sales Coordinator (Urgent Hiring)

OVOL MALAYSIA SDN. BHD.; Subang Jaya; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Attractive remuneration package

Job summary

OVOL Malaysia is seeking a proactive Sales Coordinator to join our head office in Bandar Sunway, Selangor. You will support sales staff with order processing, invoicing, and documentation, coordinate branch transfers, and help maintain excellent customer service and timely deliveries.

The ideal candidate has a Diploma or Bachelor's in Business Administration, at least 2 years in office administration or sales support, and strong English and Bahasa Malaysia skills. ERP experience is a plus.

Qualifications

• Diploma or Bachelor's in Business Administration or related field.
• Minimum 2 years in office administration, sales coordination, or sales support.
• Experience in printing, stationery, paper, or related industries is an advantage.
• Prior ERP experience with Microsoft Dynamics or similar system beneficial.
• Proficient in Microsoft Office and Outlook.

Responsibilities

• Assist in preparing sales orders for sales staff.
• Process branch transfers, issue delivery, credit and debit notes, and invoicing.
• Identify customer needs and promote company products professionally.
• Provide quick, efficient service to maximize sales and customer satisfaction.
• Respond to queries with accurate information.
• Record customer orders and follow up on sales opportunities.
• Update customers on product inventory and new products.
• Address complaints with timely solutions and follow-up.
• Follow up on payments and inform credit control of issues.
• Raise sheet requests and coordinate with warehouse for scheduling and documentation.
• Provide market feedback on product changes and pricing.

Skills

English

Bahasa Malaysia

Mandarin

Education

Diploma in Business Administration

Bachelor's Degree in Business Administration

Tools

Microsoft Dynamics ERP

Microsoft Office

Outlook

Job description

OVOL Malaysia is the leading independent paper, packaging, digital, and wide format solutions provider in Malaysia with branches across Peninsula Malaysia and East Malaysia, supporting businesses nationwide with a comprehensive selection of products and services. Our Mission is to carve a better future for society and the environment.

We are now looking to hire a Sales Coordinator to be based at our Head Office in Bandar Sunway, Selangor.

Job Responsibilities:

To assist in preparing sales order for sales people when necessary, processing branch transfer, issuance of delivery order, credit note, debit note, invoicing, filing and etc.

To identify, evaluate customer needs and promote company's products to customers in a professional manner.

To provide quick and efficient service to obtain maximum sales with focus on customer satisfaction.

To respond to any queries that customer may have and provide the relevant information accurately.

To identify and record customer orders requirement and to follow up regularly for sales opportunities.

To keep updated with the product inventory and to update customer of any new products

To address any complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution.

To follow up with customers to ensure payments are collected on time and any collection issue will need to be informed to the credit control department.

To raise sheeting request (SCN form) and liaise closely with warehouse sheeter operator/sheeting supervisor in sheeting requirements, scheduling and required documentations/reports for update in the system.

To provide market information and feedback on changes, new products, product deletions, problems, price changes and competitors.

To follow communication procedures and standard operating procedures at all times.

To support and assist in any ad-hoc tasks assigned the Company from time to time.

Job Requirements:

Candidate must possess at least a Diploma or Bachelor's Degree in Business Administration, or a related field.

Minimum 2 years of relevant working experience in office administration, sales coordination, or sales support.

Experience in the printing, stationery, paper, or related industries will be an added advantage.

Prior experience with Microsoft Dynamics ERP or similar enterprise-level systems will be an advantage.

Proficient in Microsoft Office applications and Outlook.

Proficient in both written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or other dialects will be an added advantage.

Excellent interpersonal and communication skills, with the ability to communicate effectively with customers and internal teams.

A self-starter who demonstrates initiative, a proactive attitude, and a strong sense of urgency.

Strong time management and organizational skills, with the ability to meet deadlines and handle urgent requests accurately and efficiently.

Able to work independently as well as effectively within a team, and comfortable working under pressure.

OVOL Malaysia is a subsidiary of Japan Pulp & Paper (M) Sdn Bhd who is a member under our corporate parent Japan Pulp & Paper Co., Ltd (JPP). JPP founded in 1845, a listed company in Tokyo Stock Exchange, a global sales, marketing and distribution leader in the pulp, paper and forest products industry, with revenue exceeding $6 billion.

OVOL Malaysia is a subsidiary of Japan Pulp & Paper (M) Sdn Bhd who is a member under our corporate parent Japan Pulp & Paper Co., Ltd (JPP). JPP founded in 1845, a listed company in Tokyo Stock Exchange, a global sales, marketing and distribution leader in the pulp, paper and forest products industry, with revenue exceeding $6 billion.

Perks and benefits An attractive remuneration package will be offered