Sales Coordinator - New Car Sales Support

CARRO; Shah Alam; On-site; MYR 42,000 - 60,000; Full time

Job summary

Carro, Asia-Pacific’s leading online automotive marketplace, seeks a Sales Support Coordinator in Malaysia to manage inquiries from digital channels and campaigns. You will qualify customers, present promotions, and coordinate with the Product Genius team to move leads through the pipeline.

Ideal candidates have 1–2 years in sales support or related roles, with strong communication and the ability to meet targets. This role offers a fast-paced environment with growth opportunities at Carro.

Qualifications

• Diploma/Degree in Business Administration, Sales, Marketing, Customer Service, Automotive, or a related field is preferred.
• 1–2 years of experience in Sales Support, Sales Coordination, Customer Service, Telemarketing, Contact Centre, or related roles.
• Automotive/new car sales experience is an added advantage.
• Strong communication, customer engagement, and follow-up skills.
• Comfortable working with sales targets, KPIs, and SLA requirements.
• Good organisational and computer skills.
• Proactive, customer-oriented, and able to work in a fast-paced environment.

Responsibilities

• Manage incoming customer enquiries from digital platforms, campaigns, roadshows, and other lead sources.
• Contact and qualify customers based on their vehicle requirements, purchase intention, budget, and buying timeline.
• Provide initial product information, promotions, and sales consultation.
• Arrange physical or virtual appointments and coordinate qualified leads with the Product Genius (PG) team.
• Conduct 3-Day Follow-Up and re-engage customers who have not attended or completed their appointments.
• Identify potential booking opportunities and support the sales team in improving lead conversion.
• Maintain accurate customer records, lead status, ticket updates, and follow-up activities in the system.
• Manage lead allocation based on Round Robin and Duty Roster processes.
• Escalate customer or operational issues to the relevant team when required.

Skills

Communication

Customer engagement

Follow-up

Team collaboration

Education

Diploma/Degree in Business Administration or related field

Job description

Manage incoming customer enquiries from digital platforms, campaigns, roadshows, and other lead sources.

Contact and qualify customers based on their vehicle requirements, purchase intention, budget, and buying timeline.

Provide initial product information, promotions, and sales consultation.

Arrange physical or virtual appointments and coordinate qualified leads with the Product Genius (PG) team.

Conduct 3-Day Follow-Up and re-engage customers who have not attended or completed their appointments.

Identify potential booking opportunities and support the sales team in improving lead conversion.

Maintain accurate customer records, lead status, ticket updates, and follow-up activities in the system.

Manage lead allocation based on Round Robin and Duty Roster processes.

Escalate customer or operational issues to the relevant team when required.

Requirements

Diploma/Degree in Business Administration, Sales, Marketing, Customer Service, Automotive, or a related field is preferred.

1–2 years of experience in Sales Support, Sales Coordination, Customer Service, Telemarketing, Contact Centre, or related roles.

Automotive/new car sales experience is an added advantage.

Strong communication, customer engagement, and follow-up skills.

Comfortable working with sales targets, KPIs, and SLA requirements.

Good organisational and computer skills.

Proactive, customer-oriented, and able to work in a fast-paced environment.

About Carro

Carro has carved out a reputation as Asia-Pacific’s leading online automotive marketplace. This tech unicorn is a people-centric business with over 4,500 employees in 8 markets who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 8 markets.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia Pacific.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Engaging employee initiatives, events, and activities.

Founded in 2015, Carro is Asia-Pacific’s leading online automotive marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:www.carro.co

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.