Executive, Centralized Product Genius (CPG)

CARRO; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Wellbeing programs

Flexible working arrangements upon?req

Job summary

Carro is Malaysia’s fastest growing pre-owned car marketplace. This role handles incoming leads, converts prospects to test drives, and schedules appointments daily to drive sales. You will coordinate with Branch Managers and perform follow-ups to maximize conversion in a fast-paced team.

Fresh grads or 1 year of related experience are welcome; strong MS Office and communication skills are essential for success.

Qualifications

• Candidates with at least SPM/diploma/bachelor’s degree in any field.
• Fresh graduates or 1 year in related field welcomed.
• Proficient in MS Office and basic email usage.
• Strong organizational, communication and negotiation skills.

Responsibilities

• Attend incoming leads daily via internal system and tickets.
• Convert qualified customers to test drives/virtual appointments.
• Generate appointments and create opportunities to sell.
• Assign appointments to Branch Manager and ensure timely info.
• Perform recovery calls/WhatsApp to maximize appointments.
• Send WhatsApp reminders one day before appointments.
• Close tickets once all actions are completed.

Skills

Lead follow-up

Sales support

Communication

Negotiation

Organizational skills

Education

SPM / Diploma / Bachelor’s Degree

Tools

Microsoft Office

Basic Emailing

Note Pad

Job description

Carro is Malaysia’s fastest growing pre-owned car buying and selling platform, powered by Southeast Asia’s largest online automotive marketplace, Carro. Carro is a tech unicorn and people-centric business with over 4,000 employees in 6 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.myTukar.com.

Why work with Carro?

Join the region’s largest online automotive marketplace with offices in 9 countries.

Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.

Formal and informal learning and development programmes to support your growth and career progression.

Comprehensive benefits including medical, insurance and wellbeing.

Flexible working arrangements upon request.

Learn from some of the most experienced mentors in the technology and automotive space.

Meet and interact with colleagues from all around Asia.

Pursue opportunities to work at departments in other countries and regions.

Diverse and inclusive working environment with modern workspaces.

Fun and engaging employee events, initiatives, and celebrations.

About your role

Attend incoming leads (internal system) on daily basis. Ensure all tickets are attended in a timely manner and update ticket reasons correctly.

Qualified customers and converted to test drive/virtual appointment on daily basis. To generate appointments and create opportunities to convert them to sales. Also, sharing the on-going promotion for a better approach.

Assign appointment to Branch Manager on daily basis. Ensure accurate and timely information provided to minimise delay in the sales process.

Recovery attempt (call and Whatsapp) on first approached no answer customers on daily basis. Ensure enough approach made and maximum the opportunity to convert to appointment on every single lead before closing ticket.

Whatsapp appointment reminder (1day before actual appointment) based on appointment. To generate better appointment turn-up conversion.

Closed ticket when all action are completed at ticket level on daily basis. Ensure ticket completeness.

Requirements

Candidates must possess at least a SPM/ Diploma/ Bachelor’s Degree in any fields.

Fresh graduate or 1 years of working experience in related field or equivalent is required for this position.

Computer literate in Microsoft office, Note Pad and Basic Emailing.

Have excellent organizational, management, communication, and negotiation skills.

Carro is your go-to place to buy and sell pre-owned cars. By offering a trustworthy and transparent experience, myTukar is transforming the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

As the fastest growing digital pre-owned car ecosystem in Malaysia, myTukar offers a full-stack service for all aspects of car ownership, including dealership programmes, financing, insurance and servicing. Since its inception in 2018, myTukar has grown to encompass over 2,600 registered dealerships, 10 Retail Experience Centres and 23 Inspection Centres, 5 workshops and 2 Refurbishment Centres across the nation. For more information, please visit: www.myTukar.com

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

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