Sales Coordinator (Export & Shipping)

A.W.Faber-Castell (M) Sdn Bhd; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Structured career pathway

Training & development

Supportive team culture

Job summary

A.W.Faber-Castell (M) Sdn Bhd in Subang Jaya, Malaysia, is seeking a Sales Coordinator (Export & Shipping) to support export operations and shipping activities. You will coordinate shipments across sales, logistics, and customs to ensure compliant, timely deliveries to global markets.

The role requires 2–3 years in export coordination or logistics, knowledge of Incoterms and export documentation, and the ability to work independently in a fast-paced environment. SAP/ERP exposure is advantageous.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, International Business or related disciplines.
• 2–3 years of export coordination/shipping/logistics experience.
• Knowledge of export documentation, shipping procedures, Incoterms and international trade practices.
• Experience applying Certificates of Origin and dealing with authorities such as MITI.
• Understanding of freight forwarding, customs clearance, and international shipping processes.
• Strong coordination, communication and problem-solving skills.
• Detail-oriented with good organizational and time management abilities.
• Proficiency in Microsoft Office (Excel, Outlook).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with SAP or ERP systems is an advantage.

Responsibilities

• Coordinate and process export shipments from order fulfilment to final delivery.
• Ensure all shipment requirements are completed accurately and within timelines.
• Liaise with Planning, Production, Warehouse and DC teams for shipment readiness.
• Arrange shipments with shipping lines, freight forwarders and logistics providers.
• Prepare and verify shipping documents (invoices, packing lists, bills of lading, certificates).
• Apply for Certificates of Origin and ensure compliance with export regulations.
• Liaise with MITI and authorities on origin certificates and documentation.
• Monitor invoices from shipping agents and logistics providers for accuracy.
• Provide complete shipping documentation to customers on time.
• Track shipment progress and resolve shipping/logistics issues.
• Offer backup support during team absence.
• Coordinate with internal/external stakeholders to meet delivery requirements.
• Maintain shipment records for audit/compliance.
• Perform other duties and ad-hoc tasks as assigned.

Skills

Export coordination

Shipping/logistics

Incoterms

MS Excel

MS Outlook

SAP/ERP

Education

Business/Logistics degree

Tools

SAP

ERP systems

MS Excel

Outlook

Job description

About the role We are seeking a Sales Coordinator (Export & Shipping) to join A.W.Faber-Castell (M) Sdn Bhd at our location in UEP Subang Jaya, Selangor. This is a full-time position that plays a crucial role in supporting our export operations and shipping activities. As Sales Coordinator, you will be instrumental in ensuring smooth coordination between sales, logistics, and customs operations, directly contributing to our company's international trade success and customer satisfaction. This role bridges the gap between our sales team and logistics operations, ensuring timely and compliant shipments of our products to global markets.

Key responsibilities

Coordinate and process export shipments from order fulfilment to final delivery.

Ensure all shipment requirements are completed accurately and within the required timelines.

Liaise closely with Planning, Production, Warehouse and Distribution Centre (DC) teams to ensure shipment readiness.

Arrange shipments with shipping lines, freight forwarders and logistics service providers according to customer delivery requirements.

Prepare, verify and compile shipping documents including commercial invoices, packing lists, bills of lading, certificates and other export documentation.

Apply for Certificates of Origin and ensure compliance with export regulations and trade agreements.

Liaise with MITI and other relevant authorities on matters related to Certificates of Origin and export documentation requirements.

Monitor and verify invoices from shipping agents and logistics providers.

Ensure customers receive complete and accurate shipping documentation in a timely manner.

Track shipment progress and proactively resolve shipping and logistics issues.

Support and provide shipment coordination backup during team members' absence.

Coordinate with internal and external stakeholders to ensure customer delivery requirements are met.

Maintain proper shipment records and documentation for audit and compliance purposes.

Perform any other duties and ad-hoc assignments as assigned by Management.

What we're looking for

Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, International Business or related disciplines.

Minimum 2 to 3 years of experience in export coordination, shipping, logistics, supply chain or related fields.

Knowledge of export documentation, shipping procedures, Incoterms and international trade practices.

Experience in applying Certificates of Origin and dealing with government authorities such as MITI will be an added advantage.

Good understanding of freight forwarding, customs clearance and international shipping processes.

Strong coordination, communication and problem-solving skills.

Detail-oriented with strong organizational and time management abilities.

Proficient in Microsoft Office applications, particularly Excel and Outlook.

Ability to work independently and manage multiple priorities in a fast-paced environment.

A proactive and customer-focused mindset with strong follow-up skills.

Experience with SAP or ERP systems will be an advantage.

What we offer At A.W.Faber-Castell (M) Sdn Bhd, we are committed to supporting our employees' growth and wellbeing. We provide a competitive remuneration package, opportunities for professional development within the import/export and logistics sector, and a collaborative work environment that values your contribution. Our company offers a structured career pathway, access to training and skill development programmes and a supportive team culture. We believe in maintaining a healthy work-life balance and provide a professional working environment where your efforts are recognized and rewarded.

About us A.W.Faber-Castell (M) Sdn Bhd is a leading provider of quality writing instruments, art supplies, and stationery products with a rich heritage spanning generations. As part of the globally recognised Faber-Castell family, we are committed to delivering exceptional products that inspire creativity and professional excellence.

Our mission is to provide innovative, high-quality solutions that enhance the creative potential of our customers. We pride ourselves on our commitment to sustainability, craftsmanship and customer satisfaction. With a strong presence in the Malaysian market and export markets, we work closely with customers, distributors and business partners to deliver products worldwide.

We foster a culture of collaboration, continuous improvement and excellence, where every team member contributes to our success.

Founded in 1761, Faber-Castell has grown from its humble beginning in Germany to be one of the world’s leading producer of high quality writing, drawing and colouring products. For a quarter of a millennium, Faber-Castell has been producing the best products at an affordable price to our customers across the globe.

Founded in 1761, Faber-Castell has grown from its humble beginning in Germany to be one of the world’s leading producer of high quality writing, drawing and colouring products. For a quarter of a millennium, Faber-Castell has been producing the best products at an affordable price to our customers across the globe.