Sales Coordinator

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Swiss-Garden International Hotels, Resorts & Inns is seeking a dynamic Sales Coordinator to join our Kuala Lumpur City Centre team. This full-time role focuses on supporting the sales department, handling admin tasks, client communications and sales support to drive hospitality business success.

You will coordinate inquiries, prepare quotations, maintain CRM data, schedule meetings, and assist with contracts and sales materials while liaising with events, rooms, and finance teams to meet client

Qualifications

• Proven experience in sales administration or client services.
• Excellent organisational and time management skills.
• Strong written and verbal English; Mandarin/Bahasa Malaysia advantageous.
• Proficiency in MS Office; familiarity with CRM systems.
• Attention to detail and accuracy in documentation and data entry.
• Professional demeanour with clients and colleagues at all levels.
• Customer-focused mindset with a genuine service orientation.
• Ability to work independently and in a team.
• Knowledge of hotel operations, events, or corporate bookings preferred but not essential.

Responsibilities

• Coordinate and manage sales enquiries from corporate clients, travel agencies, and event organisers.
• Prepare and distribute quotations, proposals, and sales materials.
• Maintain and update the CRM database and client records.
• Schedule and confirm meetings, site visits, and presentations.
• Process contracts, booking confirmations, and agreements.
• Provide administrative support to the sales team (filing, documentation, data entry).
• Liaise with events, rooms division, and finance to meet client requirements.
• Track sales metrics, prepare reports, and assist with forecasting.
• Respond to client enquiries via email, phone, and other channels.
• Assist with presentations and sales collateral preparation.

Skills

Sales administration

Client services

Organisational skills

Time management

Communication

CRM familiarity

MS Office

English proficiency

Team collaboration

Independent work

Tools

CRM systems

Microsoft Office

Job description

About the role

Swiss-Garden International Hotels, Resorts & Inns is seeking a dynamic and organised Sales Coordinator to join our team in Kuala Lumpur City Centre. This is a full-time position that plays a crucial role in supporting our sales department and ensuring seamless client interactions. As Sales Coordinator, you will be the backbone of our sales operations, managing administrative tasks, client communications, and sales support activities that directly contribute to the success of our hospitality business. This role offers an excellent opportunity to develop your career within a prestigious hotel group whilst working in the heart of Kuala Lumpur's business district.

What you’ll be doing

• Coordinating and managing sales enquiries from corporate clients, travel agencies, and event organisers, ensuring prompt and professional responses
• Preparing and distributing quotations, proposals, and sales materials to prospective clients with accuracy and attention to detail
• Maintaining and updating the sales database and customer relationship management (CRM) systems to ensure all client information is current and accessible
• Scheduling and confirming meetings, site visits, and presentations between sales team members and clients
• Processing contracts, booking confirmations, and agreements whilst ensuring compliance with company policies and procedures
• Supporting the sales team with administrative tasks including filing, documentation, and data entry
• Liaising with various departments such as events, rooms division, and finance to ensure client requirements are met and coordinated effectively
• Tracking sales metrics, preparing reports, and assisting with sales forecasting activities
• Responding to client enquiries via email, phone, and other communication channels, providing excellent customer service
• Assisting with the preparation of presentations, promotional materials, and sales collateral

What we’re looking for

• Proven experience in a sales administration, client services, or similar administrative support role, preferably within the hospitality or hotel industry
• Excellent organisational and time management skills with the ability to prioritise multiple tasks and meet deadlines
• Strong written and verbal communication skills in English; additional languages such as Mandarin or Bahasa Malaysia are advantageous
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with CRM systems
• Attention to detail and accuracy in documentation, data entry, and correspondence
• Professional demeanour with the ability to interact confidently with clients and colleagues at all levels
• Customer-focused mindset with a genuine desire to provide exceptional service
• Ability to work independently as well as collaboratively within a team environment
• Knowledge of hotel operations, event management, or corporate bookings is preferred but not essential
• Flexible approach to work and willingness to support the sales team during peak periods
• Property to sell is Swiss-Garden Hotel & Residence, Genting Highlands

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we are committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration, opportunities for professional development and career advancement within our growing hotel group. Our employees benefit from a collaborative work environment where your contributions are valued and recognised. We provide health and wellness support, access to training programmes, and the chance to work with a diverse, international team. As part of the OSK Group, you will enjoy the advantages of working for an established and respected hospitality organisation. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

About us

Swiss-Garden International Hotels, Resorts & Inns is a member of the OSK Group and operates a collection of distinctive hospitality properties across Malaysia. We are dedicated to providing exceptional service and memorable experiences to our guests through innovative hospitality solutions and a commitment to excellence. Our properties are known for their strategic locations, quality amenities, and warm, welcoming service. We pride ourselves on our professional team, strong corporate values, and continuous commitment to guest satisfaction. As a growing hospitality group, we foster a culture of teamwork, innovation, and personal development, making us an ideal employer for hospitality professionals seeking to advance their careers.

Swiss-Garden International Hotels, Resorts & Inns is a home-grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award-winning 18-hole golf course.

Ideally located, our contemporary-style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more at www.swissgarden.com.