Sales Coordinator

ASK Resources; Johor Bahru; On-site; MYR 36,000 - 58,000; Full time

Job summary

ASK Resources is seeking an Indoor Sales Coordinator in Malaysia to support the sales team with customer inquiries and quotations, and to coordinate logistics with overseas agents and internal teams. The role requires fluency in Mandarin, Malay and English, a team-oriented attitude, and a proactive approach to customer service.

Responsibilities include preparing freight quotations, coordinating with shipping lines and transporters, and following up to convert inquiries into bookings, ensuring

Qualifications

• Fluent in Mandarin, Malay and English.
• Team player with friendly attitude.
• Willing to collaborate across departments.

Responsibilities

• Support the sales team with customer enquiries and quotations.
• Prepare and follow up on freight quotations for ocean/air freight, trucking, and customs clearance.
• Coordinate with overseas agents, shipping lines, transporters, warehouses and internal departments for rates and information.
• Follow up with customers to convert enquiries into bookings.

Skills

Mandarin fluency

Malay fluency

English fluency

Team player

Positive attitude

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a responsible and motivated Indoor Sales Coordinator to join our team.

Able to communicate in Mandarin, Malay & English

Able to work well with colleagues as a team

Friendly, positive and responsible attitude

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Working Hours: Monday to Friday, 9AM to 6PM

Job Responsibilities:

• Support the sales team in handling customer enquiries and quotations.
• Prepare and follow up on freight quotations, including ocean freight, air freight, trucking, customs clearance and other logistics services.
• Coordinate with overseas agents, shipping lines, transporters, warehouses and internal departments to obtain rates and operational information.
• Follow up with customers on quotations and assist in converting enquiries into bookings.

Customer Service

• Maintain good relationships with existing customers and respond to their enquiries promptly.
• Understand customers’ shipment requirements and provide suitable logistics solutions.
• Handle customer requests, complaints and operational issues by coordinating with the relevant departments.
• Provide regular shipment and quotation updates to customers.

Documentation & Administration

• Prepare sales quotations, rate sheets and related documents.
• Maintain proper records of customer enquiries, quotations, follow-ups and bookings.
• Update customer and sales information in the company’s system.

Coordination with Operations

• Work closely with the Operations and Documentation teams to ensure smooth shipment arrangements.
• Coordinate shipment details such as vessel schedules, cut-off dates, container requirements, delivery arrangements and customs clearance.
• Ensure customer requirements are communicated accurately to the relevant parties.

Business Development Support

• Assist outdoor sales representatives with customer follow-ups and sales activities.
• Identify potential customers and business opportunities.
• Support the preparation of sales proposals and rate comparisons.