Sales Coordinator

Japan Automatic Machine; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a customer service/order administrator in Selangor to review and process customer orders, coordinate shipping, and handle inquiries via email and WhatsApp. The role requires good English, attention to detail, and a customer-focused approach.

Fresh graduates are welcome to apply. The position involves liaising with freight carriers and internal teams to ensure timely delivery and accurate invoicing.

Qualifications

• At least SPM, STPM, Diploma or Bachelor's Degree in Business Administration/Marketing or equivalent.
• Ability to speak and write English.
• Fresh graduates are welcome to apply.

Responsibilities

• Review and process customer orders accurately and in a timely manner, ensuring documentation meets company and regulatory requirements.
• Handle order-related queries from customers via email and WhatsApp.
• Arrange shipping schedules and liaise with freight carriers and internal teams to confirm delivery timelines and special shipping requirements.
• Issue sales invoices and fulfil customer billing requirements.
• Provide customers with order status, shipping details and tracking information; address inquiries about shipments.

Skills

English language

Education

SPM/STPM/Diploma/Bachelor's Degree in Business Administration/Marketing

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities

• Review and process customer orders accurately and in a timely manner. Ensure all sales documentation is complete and meets company and regulatory requirements.
• Handle order-related and other queries from customers, through both email and whatsapp
• Arrange shipping schedules and liaise with freight carriers, couriers, and internal teams to confirm delivery timelines and any special shipping requirements.
• Issue sales transaction invoices and fulfil customer’s billing requirements
• Keep customers informed of order status, shipping details, and any delays. Provide tracking information and address customer inquiries about their shipments.
• Address any issues that arise in the shipping process, such as delays, damaged goods, or incorrect shipments.
• Collaborate with relevant teams to resolve issues and maintain customer satisfaction
• Support the sales team with administrative tasks as needed.

Requirements

• Candidate must possess at least a SPM/STPM/Diploma/Bachelor's Degree in Business Administration/Marketing or equivalent
• Positive attitude, self-motivated and customer service orientation
• Able to speak and write English
• Fresh graduates are welcome to apply
• Language Skills: Able to read, write and speak English at a Intermediate level