Sales Consultant

Lurima Travel & Tour Sdn Bhd; Puchong; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Casual Wear

Company Activities

Company Trip

Free Laptop/Phone for Work

Fun Entertainment Environment

Public Holiday Substitution

Nearby public transportation

Job summary

Lurima Travel & Tour Sdn Bhd is seeking a sales/customer service professional in Malaysia to assist clients in planning dream vacations. You will engage with customers in person and over the phone, present tour packages, and process bookings with attention to detail.

You will upsell travel add-ons, maintain CRM records, and coordinate with the sales team to hit targets while delivering excellent service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; a Diploma in Tourism, Hospitality, Marketing, or a related field is preferred.
• 1-2 years of experience in a sales or customer service role, preferably within the travel or tourism industry.
• Excellent verbal and written communication skills in both English and Bahasa Malaysia.
• Proven ability to meet and exceed sales targets through effective sales techniques and customer engagement.
• Strong customer service orientation with a passion for helping clients plan their dream vacations.
• Proficiency in using CRM software and other sales tools to manage leads and customer interactions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn about new destinations, travel products, and company offerings to provide expert advice.
• Demonstrated problem-solving skills to address customer inquiries and resolve issues efficiently.
• Experience or aptitude for upselling and cross-selling travel packages and add-on services.

Responsibilities

• Engage with potential customers in person and over the phone to understand their travel needs and preferences.
• Provide detailed information about tour packages, destinations, and travel arrangements, acting as a knowledgeable resource for clients.
• Process bookings, payments, and necessary documentation accurately and efficiently, ensuring a smooth transaction for the customer.
• Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
• Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
• Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
• Maintain up-to-date knowledge of travel industry trends, new destinations, and company offerings to provide the most relevant advice to clients.

Skills

Sales

Customer service

Bilingual English/BM

CRM software

Teamwork & independence

Upselling & cross-selling

Education

High school diploma or equivalent

Diploma in Tourism / Hospitality / Marketing

Tools

CRM software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent; a Diploma in Tourism, Hospitality, Marketing, or a related field is preferred.

1-2 years of experience in a sales or customer service role, preferably within the travel or tourism industry.

Excellent verbal and written communication skills in both English and Bahasa Malaysia.

Proven ability to meet and exceed sales targets through effective sales techniques and customer engagement.

Strong customer service orientation with a passion for helping clients plan their dream vacations.

Proficiency in using CRM software and other sales tools to manage leads and customer interactions.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to learn about new destinations, travel products, and company offerings to provide expert advice.

Demonstrated problem-solving skills to address customer inquiries and resolve issues efficiently.

Experience or aptitude for upselling and cross-selling travel packages and add-on services.

Requirement

• High school diploma or equivalent; a Diploma in Tourism, Hospitality, Marketing, or a related field is preferred.

• 1-2 years of experience in a sales or customer service role, preferably within the travel or tourism industry.

• Excellent verbal and written communication skills in both English and Bahasa Malaysia.

• Proven ability to meet and exceed sales targets through effective sales techniques and customer engagement.

• Strong customer service orientation with a passion for helping clients plan their dream vacations.

• Proficiency in using CRM software and other sales tools to manage leads and customer interactions.

• Ability to work independently and as part of a team in a fast-paced environment.

• Willingness to learn about new destinations, travel products, and company offerings to provide expert advice.

• Demonstrated problem-solving skills to address customer inquiries and resolve issues efficiently.

• Experience or aptitude for upselling and cross-selling travel packages and add-on services.

Responsibility

• Engage with potential customers in person and over the phone to understand their travel needs and preferences.

• Provide detailed information about tour packages, destinations, and travel arrangements, acting as a knowledgeable resource for clients.

• Process bookings, payments, and necessary documentation accurately and efficiently, ensuring a smooth transaction for the customer.

• Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.

• Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.

• Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.

• Maintain up-to-date knowledge of travel industry trends, new destinations, and company offerings to provide the most relevant advice to clients.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Casual Wear
• Company Activities
• Company Trip
• Free Laptop/Phone for Work
• Fun Entertainment Environment
• Public Holiday Substitution
• Nearby public transportation