Sales Representative

Lurima Travel & Tour Sdn Bhd; Puchong; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Casual Wear

Company Activities

Company Trip

Free Laptop/Phone for Work

Fun Entertainment Environment

Public Holiday Substitution

Nearby public transportation

Job summary

Lurima Travel & Tour Sdn Bhd is seeking a sales/customer service professional to assist clients in planning dream vacations. The role emphasizes upselling travel packages, handling bookings, and delivering exemplary service in a fast-paced environment.

Ideal candidates have 1–2 years in travel or related sales, strong communication in English and Bahasa Malaysia, and a proactive, customer-centric approach with the ability to meet targets.

Qualifications

• 1–2 years in sales or customer service, preferably in travel/tourism.
• Excellent verbal and written communication in English and Bahasa Malaysia.
• Proven ability to meet/exceed sales targets through customer engagement.
• Proficiency with CRM and sales tools to manage leads and interactions.
• Ability to work independently and in a fast-paced team environment.
• Willingness to learn about destinations, products, and offerings.

Responsibilities

• Engage with potential customers in person and by phone to understand travel needs.
• Provide detailed information about tour packages, destinations, and travel arrangements.
• Process bookings, payments, and documents accurately and efficiently.
• Listen to customer inquiries and resolve issues to maintain satisfaction.
• Identify opportunities to upsell services and upgrades.
• Collaborate with sales team to achieve individual and team targets.
• Maintain up-to-date knowledge of travel trends and offerings.

Skills

Sales experience

Customer service

communication

Upselling

Problem solving

Teamwork

Target-driven

Education

High school diploma

Diploma in Tourism/Hospitality/Marketing

Tools

CRM software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent; a Diploma in Tourism, Hospitality, Marketing, or a related field is preferred.

1-2 years of experience in a sales or customer service role, preferably within the travel or tourism industry.

Excellent verbal and written communication skills in both English and Bahasa Malaysia.

Proven ability to meet and exceed sales targets through effective sales techniques and customer engagement.

Strong customer service orientation with a passion for helping clients plan their dream vacations.

Proficiency in using CRM software and other sales tools to manage leads and customer interactions.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to learn about new destinations, travel products, and company offerings to provide expert advice.

Demonstrated problem-solving skills to address customer inquiries and resolve issues efficiently.

Experience or aptitude for upselling and cross-selling travel packages and add-on services.

Requirement

• High school diploma or equivalent; a Diploma in Tourism, Hospitality, Marketing, or a related field is preferred.
• 1-2 years of experience in a sales or customer service role, preferably within the travel or tourism industry.
• Excellent verbal and written communication skills in both English and Bahasa Malaysia.
• Proven ability to meet and exceed sales targets through effective sales techniques and customer engagement.
• Strong customer service orientation with a passion for helping clients plan their dream vacations.
• Proficiency in using CRM software and other sales tools to manage leads and customer interactions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn about new destinations, travel products, and company offerings to provide expert advice.
• Demonstrated problem-solving skills to address customer inquiries and resolve issues efficiently.
• Experience or aptitude for upselling and cross-selling travel packages and add-on services.

Responsibility

• Engage with potential customers in person and over the phone to understand their travel needs and preferences.
• Provide detailed information about tour packages, destinations, and travel arrangements, acting as a knowledgeable resource for clients.
• Process bookings, payments, and necessary documentation accurately and efficiently, ensuring a smooth transaction for the customer.
• Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
• Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
• Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
• Maintain up-to-date knowledge of travel industry trends, new destinations, and company offerings to provide the most relevant advice to clients.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Casual Wear
• Company Activities
• Company Trip
• Free Laptop/Phone for Work
• Fun Entertainment Environment
• Public Holiday Substitution
• Nearby public transportation