Sales Associate (Johor Premium Outlet)

XTEP MALAYSIA SDN. BHD.; Johor Bahru; On-site; MYR 39,000 - 50,000; Full time

Job summary

XTEP MALAYSIA SDN. BHD. in Johor Bahru is seeking a customer-focused sales associate to create an engaging shopping experience.

You will identify customer needs, tailor recommendations, and help customers find perfect products in a fast-paced retail environment. Responsibilities include maintaining up-to-date product knowledge, meeting store targets, and upholding the company’s values in a diverse, respectful team.

Qualifications

• Strong customer service and communication skills.
• Ability to understand customer needs and tailor recommendations.
• Basic product knowledge and quick learning of new products.

Responsibilities

• Create an experience for customers to determine needs and tailor service approach.
• Proactively enhance customer experience by adding value to ensure satisfaction and loyalty.
• Maintain knowledge of boutique and personal sales targets and work towards objectives.
• Maintain up-to-date knowledge of all company product and technical information.
• Uphold company culture, values, and mission; foster a respectful, inclusive store environment.
• Provide a customer-centric mindset and handle customer-related situations according to company standards.

Skills

Customer service

Sales

Job description

Potential Monthly Income:RM3.5K++ =Basic Salary + Commission + Incentive

Responsibilities

Service and Selling

Create an experience for customers to determine customers' needs, tailoring the service approach to the individual needs of a customer.

Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits.

Maintain knowledge of Boutique and personal sales targets, working towards all objectives set.

Maintain an up-to-date knowledge of all company product and technical information.

Store Environment

Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission.

Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment.

Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards.