Assistant Store Manager

Onitsuka Tiger; Johor Bahru; On-site; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Leave entitlement

Medical insurance coverage

Attractive Commission

EPF, SOSCO, EIS

Staff Uniform

Company Activities

Staff Training

Job summary

Onitsuka Tiger Johor Outlet is seeking an experienced Store Manager to lead daily operations, ensure SOPs, coach staff, and drive sales at the Johor Bahru store.

You will manage scheduling, customer service, inventory, merchandising, promotions, and reporting to Malaysia Office. Candidates should have fashion retail knowledge and strong leadership, ready for long hours and weekend shifts.

Qualifications

• Good knowledge of fashion retailing with at least 3 years and above of store management experience.
• Specialize in customer service with strong communication and presentation skills.
• Solid ability to work in a fast-paced environment with high sense of responsibility and strong organizational skills.

Responsibilities

• Ensure store operational requirements per SOP and by scheduling and assigning employees.
• Coach, counsel, and discipline staff; plan, monitor, and appraise performance.
• Provide excellent customer service and strong selling skills.
• Meet sales goals by training, motivating, mentoring and giving feedback to staff.
• Maintain store condition and visual merchandising per brand guidelines.
• Monitor inventory levels and report trends to merchandising/brand managers.
• Handle customer complaints tactfully and ensure promotions are executed.
• Process sales transactions in CEGID with accuracy; manage cash deposits per policy.
• Control store expenses and train a successor for key roles.
• Oversee stock receiving, weekly/monthly/yearly counts, and reporting.

Skills

Store management

Sales leadership

Customer service

Leadership

Job description

Job Responsibilities:

• Ensure store operational requirements as per set Standard Store Operating Procedure (SOP) and by scheduling and assigning employees; following up on work results all the time
• Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results providing advice for staff performance improvement
• Ensure all the time excellent customer service and demonstrate strong selling skills
• Meet sales goals by training, motivating, mentoring and providing feedback to store staff
• Maintain outstanding store condition and visual merchandising standards and ensure store windows and in-store visual merchandising are in line with brand’s guideline
• Monitor and maintain retail store inventory level and feedback to merchandising managers and brand managers up on sales trend and movement
• Attend to customer complaints and ensure they are tactfully handled
• Ensure 100% implementation of promotional and marketing event organized by brand marketing team
• Handle sales transaction in CEGID and ensure 100% accuracy
• Handle sales cash and follow set standards of cash deposit as per the company policy
• Control monthly store operational expenses such as petty cash / part time & overtime costs
• Train, monitor and develop Asst. Store Manager and Store Team as a successor
• Ensure proper stock receiving (physical / system) and processing and arranging as per set standard
• Perform weekly / monthly / yearly stock count and control process as per SOP
• Prepare and submit all monthly store expenses / invoices, and other reports to Malaysia Office
• Prepare and submit effective monthly staff duty roster, attendance report and other related reports and documents to Malaysia Office for payroll processing / Sales Tracking/ Prepare Daily / Weekly / Monthly sales report
• Support other operational or ad-hoc tasks assigned by the immediate superior / Area Manager /Head of Operation

Job Requirements:

• Good knowledge of fashion retailing with at least 3 years and above of store management experience
• Specialize in customer service with strong communication and presentation skills
• Solid ability to work in a fast-paced environment with high sense of responsibility and strong organizational skills, ability to recognize and react to changing work demands is required
• Excellent interpersonal skills, leadership qualities and managerial skills
• Confident, dynamic, proactive, sales-oriented, motivated with committed work attitude
• Computer literate and good numerical skills
• Able to speak and write in English & BM
• Commit to work on shift, long hours, weekends, and Public Holidays as needed

JOHOR OUTLET: ONITSUKA TIGER MID VALLEY SOUTHKEY

Working days : 5 days / week

Other Benefits:

• Leave entitlement
• Medical insurance coverage
• Attractive Commission
• EPF, SOSCO, EIS
• Staff Uniform
• Company Activities
• Staff Training